Sephora Team Lead, Customer Experience
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 23, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Montreal seeks Team Lead for Customer Experience; manage sales floor, team performance, and customer service. CAD $21.10–$26.40/hr.
Role & Responsibilities
- Supervise all sales floor categories and team members to ensure proper execution of the Sephora sales model and delivery of exceptional customer service
- Monitor and respond promptly to all customer feedback and inquiries related to assigned departments
- Ensure all team members receive timely training on customer-interaction technologies and emerging in-store innovations
- Organize and support in-store events aligned with sales objectives and customer needs
- Conduct regular performance evaluations and coaching sessions with direct reports, providing constructive feedback for continuous improvement
- Demonstrate strong business acumen by understanding store revenue drivers and identifying commercial opportunities
- Attract, select, and develop talented store associates capable of delivering outstanding sales performance and customer experiences
Qualifications
- 1–3 years of experience in a supervisory or team lead role in a high-volume retail environment
- Proven ability to build and develop high-performing sales teams
- Excellent verbal and written communication skills with the ability to influence business partners across all levels
- Strong understanding of retail sales models and customer service excellence
- Demonstrated ability to mentor and coach team members for performance and career development
Skills
Experience
Minimum 1–3 years in a similar supervisory role in a high-volume retail store or equivalent internal experience at Sephora
Education
Secondary education or equivalent; post-secondary education in retail management, business administration, or hospitality preferred
Workplace
The role is situated in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits package commensurate with eligibility and experience
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Store Team Manager», «Sales Floor Team Lead», «Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.