Sephora Team Lead, Customer Experience
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 7, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Team Lead, Customer Experience at Sephora Montreal — $21.10–$26.40/hr CAD. Supervise sales floor, drive customer experience, manage team performance.
Role & Responsibilities
- Oversee all members of the assigned sales area, ensuring proper execution of Sephora's sales model and exceptional customer service delivery
- Monitor and respond promptly to customer feedback related to the product categories within the designated zone
- Ensure all team members are properly trained on customer interaction technologies and tools
- Support the organization and execution of in-store events to meet objectives and customer needs
- Conduct regular performance reviews and provide coaching to direct reports; offer constructive feedback and follow-up as required
- Demonstrate strong commercial acumen and understanding of store sales figures and business opportunities within the assigned area
Qualifications
- 1–3 years of experience in a similar supervisory role in a store with equivalent sales volume, or equivalent internal experience
- Excellent verbal and written communication skills with the ability to influence colleagues at all organizational levels with clarity and concision
- Proven ability to build and develop high-performing teams by attracting and selecting talented store associates capable of training and developing team members to drive sales and deliver exceptional customer service
Skills
Experience
Minimum 3 years of experience in a supervisory or team lead role in retail, preferably within a luxury beauty or selective distribution environment with comparable sales volume, or equivalent internal experience at Sephora.
Education
High school diploma or equivalent; post-secondary education in business, retail management, or a related field is advantageous.
Workplace
The role is situated in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits package available based on eligibility and other legitimate operational criteria, including qualifications, experience, and geographic location.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Team Supervisor», «Customer Experience Manager», «Sales Floor Lead», «Store Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.