Sephora Team Lead, Customer Experience
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 5, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Team Lead, Customer Experience at Sephora Montreal – CAD 21.10–26.40/hr, full-time permanent role.
Role & Responsibilities
- Supervise all sales categories and ensure the Sephora sales model is executed correctly by all team members
- Monitor customer experience across assigned areas and respond promptly to customer feedback
- Ensure all team members receive appropriate training on customer interaction technologies
- Support the organization of in-store events to meet sales targets and address customer needs
- Assess team performance, provide constructive coaching and feedback, and conduct regular check-ins with direct reports
- Demonstrate a strong understanding of store sales figures and commercial opportunities
Qualifications
- 1–3 years of experience in a similar retail leadership role in a high-volume store or equivalent internal experience
- Excellent written and verbal communication skills with the ability to influence business partners at all levels
- Proven ability to build and recruit talented retail staff capable of training and developing team members to drive sales and deliver exceptional customer service
Skills
Experience
Minimum 3 years of experience in a similar supervisory role in a high-volume retail environment, or equivalent internal Sephora experience.
Workplace
The role is situated in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits package offered by Sephora Canada based on eligibility.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Sales Floor Team Lead», «Beauty Store Team Leader», «Retail Operations Lead», «Customer Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.