Sephora Team Lead, Customer Experience
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 20, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Canada: Team Lead, Customer Experience in Mirabel, QC. Lead beauty sales floor operations and manage high-performing teams in full-time permanent role.
Role & Responsibilities
- Supervise all product categories across the sales floor and ensure team compliance with Sephora's sales model and customer service standards
- Monitor and respond promptly to customer feedback and inquiries within assigned zones
- Ensure all team members receive proper training in customer interaction technologies and sales techniques
- Organize and support in-store events to meet sales targets and customer needs
- Assess team performance, identify development opportunities, and provide timely coaching and feedback
- Conduct regular check-ins with direct reports to drive improvement and accountability
- Develop and attract talented store managers capable of training and advancing team members
- Maintain awareness of sales performance, revenue opportunities, and business metrics for the store location
Qualifications
- 1–3 years of supervisory experience in a comparable retail or beauty environment with equivalent sales volume
- Proven ability to build and develop high-performing teams
- Strong verbal and written communication skills with the ability to influence stakeholders across all levels
- Demonstrated track record of delivering exceptional customer service and meeting sales objectives
Skills
Experience
Minimum 1 to 3 years of supervisory experience in a retail environment with comparable sales volume or equivalent internal experience within Sephora.
Workplace
This position is based in Mirabel, Quebec, Canada, within easy reach of Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits package available based on eligibility; specific benefits vary according to role and location.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Store Team Leader», «Sales Floor Team Lead», «Beauty Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.