Sephora Team Lead, Customer Experience
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 21, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Team Lead, Customer Experience at Sephora Canada in La Salle, QC. Lead beauty retail teams and drive exceptional customer service. CAD $21.10–$26.40/hr.
Role & Responsibilities
- Supervise all beauty category teams and ensure consistent execution of the Sephora sales model across the sales floor
- Maintain focus on customer experience by responding timely to customer feedback and addressing concerns within the assigned category
- Train and equip all team members on customer interaction technologies and innovative tools to enhance service delivery
- Support planning and execution of in-store events designed to achieve sales objectives and meet customer needs
- Monitor team performance, provide constructive feedback, and conduct regular check-ins with direct reports to drive continuous improvement
- Demonstrate entrepreneurial mindset by understanding store revenue performance and identifying business opportunities
Qualifications
- 1 to 3 years of supervisory experience in a retail environment with equivalent sales volume
- Excellent verbal and written communication skills with ability to influence stakeholders across all organizational levels
- Proven ability to build and lead high-performing teams, recruiting and developing talent capable of driving sales and service excellence
- Strong understanding of retail metrics, sales performance, and customer service standards
Skills
Experience
1 to 3 years of supervisory experience in a comparable retail environment with similar sales volume, or equivalent internal Sephora experience
Workplace
The role is situated in La Salle, Quebec, Canada — conveniently close to Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits package based on eligibility
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Floor Supervisor», «Sales Team Lead», «Beauty Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.