Sephora Talent and Store Operations Manager

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Location
Canada
└Quebec
└Montreal
Employment
Full-Time
Seniority
Manager
Compensation
$54,800–68,500/year
Posted
Apr 1, 2026

About Sephora

Sephora is a leading global beauty retailer and part of the LVMH family of maisons. The brand is recognised for its curated assortment of prestige beauty products, immersive retail environments and strong investment in learning and talent development. As an employer, Sephora emphasises creativity, inclusivity and continuous professional development within a fast-paced retail culture.

Sephora Canada (Montreal) is hiring a Talent and Store Operations Manager to lead recruitment, training and store operations.

Role & Responsibilities

  • Manage all people-related and operational activities for a designated Sephora store, including recruitment, onboarding and ongoing team development.
  • Lead final interviews for key store positions and use the applicant tracking system to recruit, select and hire candidates as required.
  • Design and execute the store’s continuous training strategy in collaboration with the Store Director and education partners; oversee education, certification and skill development for Beauty Advisors.
  • Conduct timely annual performance reviews for direct reports and oversee the performance management process for the entire store; address performance issues and provide ongoing feedback.
  • Own store operational excellence: ensure execution of company processes and standards for shipping, receiving, returns, cycle counts and inventory controls.
  • Prepare and manage store scheduling, zone allocations and payroll processes; monitor controllable expenses and contribute to revenue and staffing optimisation.

Qualifications

  • Two to four years’ experience in a similar role in a store of comparable sales volume, or equivalent internal retail experience.
  • Proven track record recruiting, developing and retaining high-performing retail teams, including selecting and developing store leaders.
  • Excellent verbal and written communication skills with the ability to influence business partners at all levels.
  • Solid commercial acumen and understanding of store-level P&L, payroll and controllable expenses.

Skills

Talent acquisition and interviewing Training and development strategy Performance management Retail inventory management (shipping, receiving, returns, cycle counts) Store scheduling and payroll processes Operational compliance and standards execution

Experience

Two to four years in a comparable people-and-operations role within a retail environment of similar sales volume, or equivalent internal experience supporting recruitment, training and store operations.

Education

Post-secondary diploma or degree in Human Resources, Business Administration or a related field preferred; equivalent retail leadership experience will be considered.

Workplace

The successful candidate will be located in Montreal, Quebec, Canada.

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance bonuses; competitive employee benefits program; structured training and development initiatives.

Culture

Sephora cultivates an inclusive, high-energy retail environment that values diversity, creativity and continuous learning. Employees are encouraged to develop expertise in beauty, customer experience and leadership within a collaborative team culture.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Talent Manager», «People & Operations Manager», «Retail Operations and Talent Manager», «Store People Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.