Sephora Talent and Business Operations Manager, Stores

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Location
Canada
└Ontario
└Waterloo
Employment
Full-Time
Seniority
Manager
Compensation
$54,800–68,500/year
Posted
Apr 1, 2026

About Sephora

Sephora Canada is the Canadian arm of Sephora, a global prestige beauty retailer and part of the LVMH luxury group. The brand is known for continuous product and retail innovation, a digitally connected omnichannel experience and a focus on elevated client service. As an employer, Sephora positions itself as a fast-paced, trend-forward retailer that invests in learning and development for store teams.

Sephora Canada (Waterloo) is hiring a Talent and Business Operations Manager, Stores to lead people, training and store operations.

Role & Responsibilities

  • Own people and operations functions for an assigned Sephora store, ensuring execution of company standards across all operational processes.
  • Act as Talent Champion: conduct final interviews for key positions and manage sourcing, selection and hiring using the applicant tracking system.
  • Design and manage the store’s ongoing training and onboarding strategy in partnership with the Store Director and Education partners.
  • Write and deliver annual performance reviews for direct reports, manage performance situations and ensure timely improvement feedback.
  • Lead store operational activities including shipping, receiving, returns, cycle counting and inventory controls to meet company guidelines.
  • Manage staffing, zoning, scheduling and payroll controls; monitor store sales performance and other controllable expenses.
  • Serve as an on-floor leader who can influence business partners at all levels and drive outstanding client service through team development.

Qualifications

  • Two to four years’ experience in a similar role at a comparable-volume retail store or equivalent internal experience.
  • Proven ability to attract, identify and develop store leaders and to build high-performing teams.
  • Excellent verbal and written communication skills with the capacity to influence stakeholders at multiple levels.
  • Demonstrated experience in performance management, delivery of feedback and conducting formal reviews.

Skills

applicant tracking system training & development performance management inventory management staff scheduling onboarding interviewing retail operations standards payroll and controllable expense oversight

Experience

Two to four years in a comparable retail people-and-operations role at a similar-volume store, or equivalent internal experience within a large omnichannel retailer.

Education

High school diploma or equivalent required; post-secondary diploma or degree in business, human resources, retail management or a related field preferred.

Workplace

The role is situated in Waterloo, Ontario, Canada — conveniently close to Toronto.

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora cultivates a dynamic, inclusive retail culture that celebrates diversity and client centricity. The workplace emphasizes continuous learning, cross-functional collaboration and career development within a fast-moving beauty retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Talent & Operations Manager», «Retail Operations and Talent Manager», «Store People & Operations Manager», «Talent & Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.