Sephora Talent and Business Operations Manager, Stores

Closed The candidacy window for this position at Sephora has closed.

While this position is no longer receiving submissions as of April 23, 2026, we invite you to explore further opportunities at Sephora or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
TorontoOntarioCanada
Employment
Full-Time
Seniority
Manager
Compensation
$54,800–68,500/year
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 23, 2026

About Sephora

Sephora Canada is the Canadian arm of the global Sephora beauty retailer, part of the LVMH group. The brand is known for trend-led product assortments, strong customer-centric retail experiences and an emphasis on talent development and in-store education. Sephora positions itself as an innovative employer within the selective retail landscape, offering structured learning pathways and operational rigor across its store network.

Sephora Canada — Toronto: Talent and Business Operations Manager, Stores. Lead hiring, training, scheduling and operational excellence for a flagship store.

Role & Responsibilities

  • Lead all people-related activities for the assigned store, including recruitment, final interviews for key positions, hiring and onboarding using the company applicant tracking system.
  • Design and deliver the store’s training and development strategy in partnership with Store Director and Education partners; manage ongoing education for beauty advisors.
  • Conduct annual performance reviews for direct reports and oversee performance management processes for the entire store, delivering timely feedback and improvement plans.
  • Own store operational excellence: ensure execution of company operational standards, manage shipping/receiving/returns, cycle counting and inventory controls.
  • Manage store scheduling and staffing/zoning, monitor payroll and other controllable expenses, and provide analytical insight into store sales performance.

Qualifications

  • Two to four years’ experience in a similar role at a comparable-volume retail store or equivalent internal experience.
  • Proven ability to recruit, develop and retain retail talent and to build cohesive, sales-driven teams.
  • Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
  • Demonstrated experience in performance management, training program delivery and operational process execution.
  • Ability to perform physical stock duties (lift and carry up to 50 pounds, bend and stretch to stock shelves).
  • Eligible to work in Canada.

Skills

Talent acquisition and selection Interviewing and candidate assessment Onboarding and training program development Performance management and annual reviews Store operations and inventory management Shipping, receiving, returning merchandise Cycle counting Scheduling and payroll oversight Retail sales performance analysis and controllable expense management Strong verbal and written communication online applicant tracking system

Experience

Two to four years’ experience in a similar people and operations role within a comparable-volume retail environment, or equivalent internal progression at a large retail brand.

Education

High school diploma or equivalent required; post-secondary education in business, human resources, retail management or a related discipline preferred.

Workplace

This position is based in Toronto, Ontario, Canada.

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora fosters an inclusive, trend-driven retail culture that prioritizes continuous learning and employee development. The workplace emphasizes customer experience, education and cross-functional collaboration, reflecting the brand’s focus on innovation within the beauty retail sector.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Talent Manager», «People & Operations Manager — Store», «Store Operations and Talent Lead», «Retail People Operations Manager», «Talent and Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.