Sephora Talent and Business Operations Manager, Store

About Sephora

Sephora Canada is the national arm of Sephora, a global leader in prestige beauty retail and part of the LVMH group. The company is recognized for trend-setting merchandising, an omnichannel client experience and a strong emphasis on employee training and career development within a high-energy retail environment.

Role & Responsibilities

• Manage both the people and operational functions of a single Sephora store to ensure consistent execution of corporate standards.
• Own talent activities for the store: source, interview (including final interviews for key roles), hire and onboard new Beauty Advisors using the online applicant tracking system.
• Design and execute store-level training programs in collaboration with the Store Director and Education partners; maintain ongoing development plans for advisors.
• Deliver and document annual performance reviews for direct reports and coordinate performance management processes across the store, including corrective action and follow-up.
• Oversee daily store operations: shipping, receiving, returns, cycle counts and inventory controls to meet company timelines and accuracy standards.
• Manage store scheduling, staffing/zoning and payroll control; monitor sales performance and other controllable expenses to support store profitability.
• Ensure operational compliance with company policies, health & safety and visual merchandising guidelines; act as an operational subject-matter expert for the store.

Qualifications

• Two to four years' experience in a comparable people/operations role at a similar-volume retail store, or equivalent internal experience.
• Demonstrated aptitude for talent identification, interviewing and developing retail leaders who can coach teams to deliver sales and outstanding client service.
• Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels.
• Ability to manage multiple operational priorities (inventory, scheduling, payroll) with strong attention to detail and timelines.
• Ability to perform physical tasks required in retail environments, including lifting up to 50 pounds and stocking shelves.

Skills

Experience

Two to four years of progressive retail experience in a similar people-and-operations role at a comparable store volume, or equivalent internal experience within a national retail brand.

Education

High school diploma required; post-secondary education in business, retail management, human resources or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora Canada cultivates an inclusive, fast-paced retail culture that celebrates individuality and continuous learning. The company emphasizes professional development, collaboration across stores and corporate teams, and a customer-centric approach to beauty retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.