- Location
- 210 The Boardwalk #2 (View map)Kitchener, ON N2N 0B1Canada
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Oct 22, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
At Sephora in Kitchener, the Talent and Business Operations Manager leads store staffing, training, scheduling, payroll, performance management, inventory, and operational standards, managing a team that typically includes Department Leads and Beauty Advisors. This is a permanent, full-time, on-site role with a CAD 54,800–68,500 annual compensation range; final pay depends on qualifications, experience, and other relevant factors, and performance-based bonuses may be available.
Role & Responsibilities
- Lead the store’s people and operational functions, overseeing staffing and zoning, training and onboarding for Beauty Advisors, scheduling, and execution of operational standards.
- Manage a team that typically includes Department Leads and Beauty Advisors, in collaboration with the Store Director, Client Experience Manager, and Beauty Services Manager.
- Conduct final interviews for key positions and use the online applicant tracking system to source, select, and hire candidates as needed.
- Manage all store training functions and develop and execute the ongoing training strategy with the Store Director and Education partners.
- Oversee weekly schedule creation and approve time-off requests.
- Manage the store payroll process in line with company, regional, and district guidelines, ensuring timely submission and accurate, prompt payment.
- Write and deliver timely, complete annual performance reviews for direct reports and oversee the review process across the store.
- Participate in managing performance situations, ensuring timely improvement feedback and follow-up.
- Oversee store operations and ensure processes meet company standards.
- Manage inventory activities, including shipping, receiving, returns, tester and supply control, and cycle counts, ensuring accuracy, timeliness, and compliance with company guidelines.
- Demonstrate a strong understanding of store sales performance, staffing, payroll, and other controllable expenses.
Qualifications
- 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
- Previous experience recruiting, staffing, and hiring for all store positions, including leadership roles.
- Proven ability to build high-performing teams, identify in-store talent, and support employees’ career development.
- Ability to maintain composure and have challenging conversations with managerial courage.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Experience with Windows, Word, and Excel.
- Availability to work evenings, weekends, and holidays.
- Ability to bend and stretch to stock shelves and lift and carry up to 50 pounds.
Skills
Experience
2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
Workplace
The role is situated in Kitchener, Ontario, Canada — conveniently close to Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts, gratis, exclusive brand events, extended health and life insurance benefits with customizable coverage options, paid time off, training, internal mobility opportunities across Canada, and access to LVMH programs and job opportunities. The role may also be eligible for performance-based bonuses.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Operations Manager», «Store Talent Manager», «Retail Talent and Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.