Sephora Talent and Business Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- May 4, 2026
About Sephora
Sephora Canada is the Canadian arm of the global beauty retailer Sephora, part of the LVMH group. Renowned for trend-forward merchandising, experiential retail environments and a diverse product portfolio, the brand emphasizes customer experience, innovation and internal mobility for employees across its store network.
Sephora Canada (Brampton) is hiring a Talent and Business Operations Manager to lead store people, training and operational excellence.
Role & Responsibilities
- Lead the store’s people and operational functions, partnering closely with the Store Director, Client Experience and Beauty Services leadership.
- Own recruiting and selection for key store roles, conduct final interviews and utilise the online applicant tracking system to source and hire candidates.
- Design and execute the store training and onboarding strategy; manage all training-related activities and development plans for Beauty Advisors and departmental leads.
- Create weekly schedules, approve time-off requests and manage the payroll submission process to ensure compliance with company and regional guidelines.
- Deliver annual performance reviews for direct reports, manage performance improvement processes and ensure timely feedback and follow-up.
- Oversee store operational excellence including inventory control, shipping and receiving, returns, tester and supply management, and cycle counts.
- Monitor store sales performance, staffing levels, payroll and other controllable expenses; act as the operational expert and business partner to drive results.
Qualifications
- 2–4 years of management experience in beauty, retail or customer service, or equivalent internal experience.
- Proven experience recruiting, staffing and hiring across store teams, including leadership positions.
- Demonstrated ability to build, coach and develop high-performing retail teams and identify in-store talent.
- Strong managerial courage with the ability to have difficult performance conversations when necessary.
- Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
- Proficiency with Windows, Microsoft Word and Microsoft Excel; experience using an online applicant tracking system.
- Ability to work evenings, weekends and holidays; capacity to bend, stretch and lift or carry up to 50 pounds.
Skills
Experience
Two to four years of people-management experience in beauty, retail or customer service environments, including direct responsibility for recruiting, training and performance management.
Education
High school diploma or equivalent required; post-secondary credential in business, retail management or human resources preferred.
Workplace
This position is based in Brampton, Ontario, Canada, within easy reach of Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts and gratis; exclusive brand events; access to extended health and life insurance with customizable coverage options; paid time off; eligibility for performance-based bonuses; learning and development and internal mobility programs.
Culture
Sephora fosters an inclusive, trend-driven retail culture that prizes customer experience, creativity and continuous learning. Employees benefit from structured training, strong internal mobility and the connection to LVMH’s broader professional development initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations & Talent Manager», «Retail Talent Manager», «People & Operations Manager, Stores», «Store People Operations Manager», «Retail Operations and Talent Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.