Sephora Supervisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead and mentor teams of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence
• Drive a results-oriented selling culture to exceed Key Performance Indicators (KPIs) and elevate team capabilities through targeted coaching and development
• Serve as the Client Experience Lead (CEL), overseeing client and team matters in a fast-paced environment and making critical store decisions
• Utilize and interpret reporting data to inform operational decisions, collaborating with Store Manager, Assistant Store Manager, and fellow Senior Beauty Advisors
• Manage profit and loss, sales forecasting, people management, training, stock control, and visual merchandising
• Facilitate open and constructive communication within the team, providing impactful feedback and maintaining consistent dialogue with management
• Embody Sephora's DNA by serving as a role model and mentor, delivering a curated, innovative prestige beauty experience

Qualifications

• Minimum 3 years of retail management experience
• Extensive experience managing profit and loss, sales forecasting, people management, and training
• Proven track record of exceeding sales targets and KPIs
• Proficiency with Microsoft Office Suite for data interpretation and reporting
• Deep passion for delivering exceptional client service and creating experiential retail environments
• Strong commitment to fostering a positive, inclusive culture and continuous team development

Skills

Experience

Minimum 3 years of retail management experience, ideally in boutique or smaller-format retail with demonstrated success in leading teams, managing sales performance, and developing team members in a luxury or prestige beauty environment.

Education

Not specified

Workplace

Compensation

The base compensation for this position is AUD 33.37 per hour.

Benefits

Gifted products throughout the year with store discounts up to 45%; Paid Parental Leave, Birthday Leave, and Personal Leave for full-time and part-time employees; 24/7 Mental Health well-being programs and Life Insurance; Discounted gym memberships; Structured succession planning and career progression opportunities within ANZ; Access to opportunities across LVMH luxury brands; Advanced online learning platform; Social calendar and rotating roster with weekend and public holiday loading.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.