Sephora Supervisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead and mentor a team of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence
• Drive commercial performance by exceeding KPIs and consistently elevating team capabilities through targeted coaching and development
• Serve as Client Experience Lead (CEL), overseeing client and team matters within the fast-paced store environment and making critical operational decisions
• Utilize and interpret reporting data to inform operational decisions, collaborating with Store Manager, Assistant Store Manager, and fellow Senior Beauty Advisors
• Embody Sephora's DNA of delivering a curated, innovative prestige beauty experience and serving as a role model to the team
• Facilitate open and constructive communication within the team, providing impactful feedback and maintaining consistent dialogue with management
• Manage profit and loss, sales forecasting, people management and training, stock control, and visual merchandising
• Work a rotating roster supporting store needs, including late nights, weekends, and public holidays

Qualifications

• Minimum 3 years of retail management experience, including managing profit and loss, sales forecasting, and people management
• Proficiency in Microsoft Office Suite for data interpretation and daily reporting
• Proven track record of exceeding sales targets and KPIs with a results-oriented mindset
• Deep passion for delivering exceptional client service and creating an experiential retail environment
• Strong leadership and coaching abilities with hands-on floor presence
• Experience in stock control and visual merchandising

Skills

Experience

Minimum 3 years of retail management experience, ideally from boutique or smaller-format retailers transitioning to large-format premium environments. Demonstrated success in leading teams, managing budgets, and driving sales performance in luxury or prestige retail contexts.

Education

No specific educational qualification is stated; retail management experience is the primary requirement.

Workplace

Compensation

The base compensation for this position is AUD 32.24 per hour.

Benefits

Gifted beauty products throughout the year with store discounts up to 45%; Paid Parental Leave, Birthday Leave, and Personal Leave for full-time employees; 24/7 Mental Health well-being programs and Life Insurance; Discounted gym memberships; Structured succession planning and career progression opportunities within ANZ and global LVMH brands; Advanced online learning platform; Social calendar events; Weekend and Public Holiday loading; Superannuation contributions.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.