Sephora Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora UK Supervisor role in Glasgow. Lead a Beauty Advisor team, drive sales, and manage store operations in this permanent, full-time position.
Role & Responsibilities
- Lead, coach, and inspire Beauty Advisors to deliver exceptional service and personalised customer experiences
- Enable ongoing training and development in makeup, skincare, fragrance, selling skills, and SEPHORA service behaviours
- Set clear performance goals and create personalised development plans for team members
- Manage employee relations matters including attendance, performance monitoring, and conduct
- Drive commercial performance by monitoring KPIs, analysing sales trends, and leading the team to meet and exceed targets
- Lead Booxi and My Skin Diag operations, ensuring accurate scheduling and high service standards
- Oversee stock and cash operations including deliveries, replenishment, audits, loss prevention, and daily standards
- Maintain high operational standards across stockroom, sales floor, cash area, and service zones
- Support visual merchandising updates, seasonal moments, and brand activations
- Resolve customer queries and concerns promptly and professionally
- Assist with new store opening activities including stock preparation where applicable
Qualifications
- Proven experience in a leadership role in retail with oversight of floor, stock, or cash operations
- Strong leadership capability with the ability to inspire, motivate, and guide a diverse team
- Exceptional customer service and communication skills with natural rapport-building ability
- Commercial mindset with experience driving sales performance and achieving targets
- Experience managing employment relations processes such as attendance, performance concerns, and disciplinary procedures
- Comfort using in-store technology to enhance customer experience and operational efficiency
Skills
Experience
Minimum 3 years of leadership experience in retail, with demonstrated oversight of floor, stock, or cash operations. A passion for beauty and product knowledge coaching is beneficial but not essential.
Workplace
The role is situated in Glasgow, Scotland, UK.
Benefits
SEPHORA University industry-leading training programme; role and location-based allowances (shoes, lunch); competitive pay with annual salary reviews tied to performance and company results; performance-based commission linked to collective store success; generous employee discount across prestige beauty brands; paid birthday day off; access to perks and wellbeing platform with discounts and wellness support; generous holiday allowance with option to purchase additional days.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Retail Supervisor», «Team Lead», «Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.