Sephora Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Mar 9, 2026
About Sephora
Sephora, a part of the LVMH family, is a global leader in beauty retail, renowned for its innovative approach to cosmetics and skincare. As an employer, Sephora offers a dynamic and inclusive environment, encouraging creativity and personal expression. With a commitment to diversity and a passion for excellence, Sephora provides employees with opportunities for growth and development in a vibrant and fast-paced setting.
Join Sephora in Glasgow as a Supervisor and lead the skincare and fragrance departments. Bring your passion for beauty to a dynamic team.
Role & Responsibilities
- Lead, coach, and inspire Beauty Advisors to deliver personalized skincare and fragrance consultations and exceptional client service.
- Provide ongoing training in product knowledge, selling skills, consultation techniques, and category trends.
- Stay ahead of skincare and fragrance trends to guide product recommendations and drive continuous learning within the team.
- Drive sales performance through proactive engagement, building long-lasting customer relationships, and identifying upsell and cross-sell opportunities.
- Manage customer enquiries and concerns with professionalism to maintain high satisfaction and loyalty.
- Oversee inventory accuracy, visual standards, merchandising, and stock flow to maintain a premium, organized department.
- Partner with store leadership to deliver compelling campaigns, brand activations, and seasonal skincare and fragrance experiences.
- Monitor KPIs and use insights to optimize performance and support wider store goals.
- Ensure compliance with Sephora operational standards, including loss prevention and health and safety.
- Conduct regular performance check-ins, set clear goals, and support personalized development plans.
- Support senior leadership with Employee Relations processes when required, including attendance and performance conversations.
- Assist with new store opening activities such as unboxing, organizing, and preparing stock.
Qualifications
- Proven leadership experience in beauty or retail, ideally with strong skincare and/or fragrance expertise.
- Deep understanding of skincare products, ingredients, brand philosophies, and customer needs.
- Strong ability to coach and develop individuals and teams.
- A genuine passion for Sephora, customer experience, and team culture.
- Strong sales acumen with a track record of meeting or exceeding performance goals.
- Excellent communication skills and the ability to deliver personalized, impactful skincare advice.
- Strong organizational skills with the ability to thrive in a fast-paced environment.
- Experience managing Employee Relations processes when required.
- Comfort with in-store technology to support customer service, inventory, and operational efficiency.
- Flexibility to work evenings, weekends, and key trading periods.
Skills
Experience
Minimum 3 years of leadership experience in beauty or retail, ideally with strong skincare and/or fragrance expertise.
Workplace
The role is situated in Glasgow, Glasgow, UK.
Benefits
SEPHORA University training, allowances tailored to role and location, competitive pay with annual reviews, performance-based commission, generous employee discount, paid day off on birthday, access to perks and wellbeing platform, generous holiday allowance with option to buy extra days.
Culture
Sephora fosters a culture of creativity, inclusivity, and innovation, celebrating diversity and encouraging employees to express themselves. The brand is committed to providing a supportive and dynamic work environment where team members can thrive and grow.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Skincare Supervisor», «Fragrance Supervisor», «Beauty Department Supervisor», «Retail Supervisor», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.