Sephora Store Training Manager, Eastern Region

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Deliver engaging and impactful training experiences in-store, in meeting rooms, and through virtual environments that support store, market, and enterprise priorities
• Coach and mentor store managers and teams to enhance their coaching capabilities and ensure consistent, high-quality training delivery and client engagement across all locations
• Drive participation in key training programs at all levels, including foundational learning, manager development programs, and brand education initiatives
• Support new store launches with comprehensive onboarding and training programs that equip teams to succeed from day one
• Serve as a trusted subject-matter expert on training content and programs for store staff, ensuring accuracy, consistency, and relevance across the portfolio
• Collect insights from in-store teams through observation and feedback to identify training gaps, program strengths, and improvement opportunities
• Collaborate closely with regional leadership to understand evolving learning needs and recommend enhancements to existing programs based on real-time data and feedback
• Manage assigned projects and initiatives that contribute to overall store and enterprise priorities throughout the year
• Maintain expertise in makeup, skincare, haircare, and fragrance categories to support training delivery and uphold exceptional customer service standards

Qualifications

• 2–4 years of professional experience in cosmetics, beauty, or adult education with a demonstrated passion for talent development and store experience enhancement
• Full professional bilingual fluency in French and English (written and spoken) with the ability to deliver training in both languages and support French-speaking personnel across Quebec and Eastern Canada
• Proven ability to design and deliver engaging, effective training in both in-person and online modalities to diverse audiences
• Flexibility to work in hybrid format (remote and in-store), including evenings and weekends aligned with store traffic patterns and key promotional periods
• Excellent communication and presentation skills with confidence facilitating training sessions and building strong relationships with store teams and managers
• Deep product expertise across makeup, skincare, haircare, and fragrance with the ability to model and uphold exceptional customer service standards
• Collaborative mindset with strong relationship-building and teamwork capabilities
• Excellent organizational and prioritization skills with the ability to manage multiple priorities and adapt to changing retail dynamics
• Strong business acumen and proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Teams)
• Sound judgment and decision-making ability with confidence managing ambiguity and delivering results
• Commitment to continuous learning, supported by a certificate in adult education or equivalent professional development credentials
• Willingness to travel approximately 40–50% across Canada to support training initiatives and in-store programs, with reliable vehicle access and valid driver's license
• Ability to work in a fragrance-infused retail environment

Skills

Experience

2–4 years of professional experience in cosmetics, beauty, or adult education with demonstrated expertise in talent development and retail training delivery. Background in retail operations, beauty education, or learning and development within selective retail is highly valued.

Education

Certificate in adult education or equivalent professional development credentials preferred; secondary education minimum required.

Workplace

Compensation

The base compensation for this position ranges from CAD 71,000 to CAD 85,000 per annum.

Benefits

Employer-matched RRSP contribution; comprehensive health insurance covering medical, dental, vision, life, and disability coverage; digital wellness platform (Bien-être@sephora) for mental, financial, physical, and social wellbeing; hybrid work schedule with flexible vacation and parental leave options; 30% employee discount on all products and services; exclusive product opportunities and LVMH brand flash sales; volunteer program with donation matching; employee assistance program; 24/7 mental health support through Dialogue platform; professional development and tuition reimbursement access; internal career advancement opportunities within LVMH group.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.