Sephora Store Services Manager

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Location
KelownaBritish ColumbiaCanada
Employment
Full-Time
Seniority
Mid-Level
Compensation
$54,800–68,500/year
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 14, 2026

About Sephora

Sephora is a leading international beauty retailer and part of the LVMH group, known for an expansive portfolio of prestige cosmetics, skincare and fragrance brands. The company emphasizes experiential retail, digital innovation and continuous learning, operating a dense network of stores and omnichannel services across Canada and globally.

Sephora Canada is hiring a Store Services Manager in Kelowna to oversee beauty studios, classes and in‑store events (Sephora, Kelowna).

Role & Responsibilities

  • Manage daily operations of the Beauty, Skincare and Fragrance Studio (as applicable), ensuring exceptional service delivery and studio readiness.
  • Oversee the Online Reservation system: publish Beauty Advisor availability, schedule classes and optimize bookings to maximize studio utilisation.
  • Plan and execute all in‑store services, classes and events; ensure events are staffed and resourced to drive client education and sales.
  • Coach, certify and develop Beauty Advisors—manage training pathways and maintain professional standards of artistry and product knowledge.
  • Ensure adequate staffing levels and efficient client check‑in processes; act as Manager on Duty regularly to support front‑line operations.
  • Participate in performance management relating to the Beauty Studio and direct reports; deliver timely feedback and corrective action when necessary.
  • Promote adoption of in‑store technology and service innovations to elevate the client experience.

Qualifications

  • Two to four years' experience in a similar role within a comparable volume retail environment or equivalent internal progression.
  • Demonstrated ability to recruit, train and develop store leaders and front‑line teams to achieve sales and service objectives.
  • Strong verbal and written communication skills with the ability to influence partners at all levels.
  • Comfort working in a fragrance‑filled environment and ability to lift and carry up to 50 pounds.

Skills

Beauty studio operations Client experience management Event planning and execution Staff training & development Performance management Online reservation systems administration Retail scheduling/rostering

Experience

Two to four years of progressive experience managing services, studios or front‑of‑house operations in a comparable retail or beauty environment. Proven track record driving service revenue, leading events and developing front‑line talent.

Education

High school diploma or equivalent required; post‑secondary training in cosmetology, esthetics or a related field preferred.

Workplace

The successful candidate will be located in Kelowna, British Columbia, Canada, with easy access to Vancouver.

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance‑based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora fosters an inclusive, fast‑paced retail culture that celebrates creativity, diversity and customer obsession. Employees are encouraged to innovate, collaborate across functions and grow through structured training and career pathways within the broader LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Services Manager», «Beauty Studio Manager», «In‑Store Services Manager», «Retail Service Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.