Sephora Store Operations Team Leader

Closed The candidacy window for this position at Sephora has closed.

While this position is no longer receiving submissions as of April 14, 2026, we invite you to explore further opportunities at Sephora or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
Canada
└Quebec
└Laval
Employment
Full-Time
Seniority
Supervisor
Compensation
$21.10–26.40/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 14, 2026

About Sephora

Sephora is a global beauty retailer known for its wide assortment of cosmetics, skincare and fragrance brands and experiential in-store services. As part of the LVMH group, Sephora combines a strong retail DNA with extensive training programs and career pathways for frontline and managerial talent.

Sephora Canada — Store Operations Team Leader in Laval, QC. Lead store operations, inventory control, visual merchandising and team performance.

Role & Responsibilities

  • Oversee all day-to-day store operations to ensure compliance with company standards and procedures.
  • Lead and manage the store operations team, including staffing, scheduling and on-the-floor supervision.
  • Manage inventory lifecycle: receiving, shipping, returns, cycle counts and reconciliation to meet accuracy and timing standards.
  • Ensure visual merchandising concepts and store displays are executed to brand guidelines.
  • Coordinate and supervise internal and third-party cleaning teams, providing feedback and escalating issues as required.
  • Manage supplies, demonstrators and sample inventory to maintain budgeted stock levels and availability.
  • Participate in performance management, provide timely coaching and conduct follow-up actions to support team development.
  • Act regularly as a customer service lead on the sales floor, collaborating with beauty advisors to support client experience.

Qualifications

  • 1–3 years of experience in a similar operations or supervisory role within a comparable-volume retail environment or equivalent internal experience.
  • Proven ability to influence peers, deliver constructive feedback and drive team performance.
  • Demonstrated proficiency in store operations, inventory control and visual merchandising execution.
  • Strong time-management skills and effective problem-solving under operational constraints.

Skills

Inventory management Receiving and shipping Returns processing Cycle counting Visual merchandising Vendor and facilities coordination Team leadership Performance management Time management Customer service Problem solving Retail operations

Experience

1–3 years in a comparable retail operations or supervisory role within a high-volume store, or equivalent internal experience supporting store operations and inventory control.

Education

High school diploma or equivalent required; post-secondary training or certificate in retail management, business or hospitality preferred.

Workplace

The role is situated in Laval, Quebec, Canada — conveniently close to Montreal.

Compensation

The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.

Benefits

Performance-based bonuses; competitive employee benefits program; structured training and development initiatives; workplace accommodations for candidates with disabilities.

Culture

Sephora fosters a customer-centric, fast-paced retail environment that emphasizes product expertise, diversity and continuous learning. As part of LVMH, the brand promotes internal mobility and professional development for frontline and leadership roles.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Retail Operations Team Lead», «Operations Shift Lead», «Retail Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.