- Location
- Boisbriand Quebec Canada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Oct 8, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Store Operations Team Leader manages store operations, inventory, visual merchandising, supplies and cleaning teams, and supports team performance and development while regularly serving as manager on duty. This is a permanent, full-time position with compensation of CAD 21.10–26.40 per hour, performance bonuses, a competitive benefits program, and training and development initiatives.
Role & Responsibilities
- Manage all aspects of store operations, including the operations team, and regularly support operations staffing, the overnight stock team, operations leadership, and overall execution of Sephora activities.
- Ensure operational excellence and lead store operations, ensuring all operational processes are completed in accordance with company standards.
- Manage store inventory, including shipping, receiving, merchandise returns, cycle counts, and compliance with company guidelines and timelines.
- Manage visual merchandising concepts and onstage elements to ensure compliance with company standards.
- Manage internal and third-party cleaning teams, providing feedback and coaching and escalating issues as needed to ensure agreed standards are met.
- Manage the process for maintaining appropriate budgets and quantities of store supplies, testers, and samples.
- Participate in managing performance-related situations within the operations team; provide timely feedback to team members to support improvement and follow up as appropriate.
- Regularly serve as the manager on duty and collaborate with Beauty Advisors and clients on the sales floor where possible.
Qualifications
- 1–3 years of experience in a similar role in a store with equivalent sales volume, or equivalent internal experience.
- Proven ability to influence peers and provide feedback.
- Excellent store operations skills.
- Demonstrated effective time management and problem-solving skills.
Skills
Experience
1–3 years in a similar role in a store with equivalent sales volume, or equivalent internal experience; minimum 3 years required.
Workplace
This position is based in Boisbriand, Quebec, Canada, within easy reach of Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, a competitive benefits program, and training and development initiatives to promote employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Supervisor», «Store Operations Supervisor», «Retail Operations Team Lead», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.