Sephora Store Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–74,000/year
- Department
- Retail & Boutique Operations
- Posted
- May 11, 2026
About Sephora
Sephora Canada is the Canadian division of the global beauty retailer Sephora, part of the LVMH group. The brand is recognized for trend-led merchandising, broad product assortments across prestige beauty brands, and a strong emphasis on client experience, internal mobility and employee development.
Sephora Canada — Store Operations Manager in Toronto. Lead store operations, inventory, visual merchandising and team development (full-time).
Role & Responsibilities
- Lead day-to-day operational excellence for the assigned store location, ensuring all operations processes are executed to company standards.
- Manage inventory lifecycle including shipping, receiving, returns, cycle counting and reconciliation within established timelines and guidelines.
- Oversee visual merchandising and on-stage presentation to guarantee compliance with brand concepts and standards.
- Direct supply management: maintain budgets and appropriate stock levels for supplies, testers and samples.
- Supervise and coordinate in-house and third-party cleaning crews, providing coaching and escalation where necessary.
- Own controllable expenses by partnering on staffing, payroll and budget strategies to optimise store performance.
- Participate in performance management for the operations team, delivering timely feedback, coaching and development plans.
- Act as Manager on Duty regularly, engaging with Beauty Advisors and clients on the sales floor to support service standards.
Qualifications
- Minimum 2–4 years of management experience in an operations-focused retail role or equivalent internal experience.
- Proven, metrics-driven track record of coaching and developing high-performing teams to meet operational and business objectives.
- Demonstrated managerial courage with the ability to have difficult conversations and follow through on performance outcomes.
- Excellent verbal and written communication skills with the ability to influence partners at all levels.
- Proficiency with Windows, Microsoft Word and Microsoft Excel.
- Availability for evenings, weekends and holidays; ability to bend, stretch and lift up to 50 pounds when stocking and handling merchandise.
Skills
Experience
2–4 years of management experience in an operations-based retail environment, with demonstrated success driving operational KPIs and developing store-level talent.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 74,000 per annum.
Benefits
Product discount and gratis; access to exclusive brand events; extended health and life insurance with customizable coverage options; paid time off; eligibility for performance-based bonus opportunities; learning and development programs and internal mobility through LVMH initiatives.
Culture
Sephora fosters a product-centric, client-obsessed culture that values creativity, diversity and continuous learning. As part of LVMH, the company emphasizes career mobility, formal development programs and an environment where employees are encouraged to lead trends and innovate in retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Lead», «Retail Store Manager — Operations», «Operations & Inventory Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.