Sephora Store Operations Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Jul 3, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Store Operations Manager at Sephora in Rosemere, Canada. Lead talent, team, and operations for a full-time permanent role.
Role & Responsibilities
- Lead all team-related and operational aspects of an assigned Sephora store location
- Conduct final interviews for all key positions and manage the applicant tracking system for recruitment and hiring
- Develop and execute store-wide training strategy in collaboration with the store director and education partners
- Supervise weekly scheduling, approve leave requests, and manage payroll processes while ensuring compliance with company, regional, and district guidelines
- Write and present annual performance evaluations for direct reports and oversee performance management across the entire store team
- Provide timely feedback and coaching to team members; manage difficult performance conversations
- Direct all operational activities to ensure proper execution of store procedures in compliance with company standards
- Manage store inventory including shipping, receiving, returns, supply management, and cyclic inventory; ensure adherence to company directives and timelines
- Demonstrate strong business acumen regarding store revenue, staffing, payroll, and controllable expenses
- Lead store team activities and identify high-potential talent for internal development
Qualifications
- 2–4 years of management experience in beauty, retail, customer service, or equivalent internal experience
- Proven recruitment and hiring experience for all store position levels, including supervisory roles
- Demonstrated ability to build and motivate high-performing teams
- Proven capability to identify, develop, and mentor talent throughout their career progression
- Composure and courage to engage in difficult managerial conversations
- Excellent verbal and written communication skills with the ability to influence partners at all levels
- Proficiency with Windows, Microsoft Word, and Microsoft Excel
- Physical capability to bend, stretch, lift loads up to 50 pounds, and work in a scented retail environment
- Availability for evening, weekend, and holiday shifts to align with customer shopping patterns
Skills
Experience
2–4 years of management experience in beauty, retail, customer service, or equivalent internal experience; proven track record in recruiting, staffing, and hiring for all store position levels.
Education
No specific educational qualification stated; relevant industry experience and proven managerial competency are prioritized.
Workplace
This position is based in Rosemere, Quebec, Canada, within easy reach of Montreal.
Benefits
Competitive health and life insurance benefits program; paid time off; employee discounts and complimentary products; exclusive brand events; paid training and professional development; access to LVMH job opportunities and training programs; flexible benefits tailored to individual employee needs.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager – Talent & Operations», «Store Operations & Talent Lead», «Assistant Store Director», «Team & Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.