Sephora Store Operations Manager
- Location
- North YorkOntarioCanada
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Store Operations Manager at Sephora Canada, North York ON. Lead retail operations, manage inventory, and supervise teams. CAD $54,800–$68,500 annually.
Role & Responsibilities
- Lead operational efficiency of the store location and ensure execution of all operations-focused processes per company standards
- Manage inventory including shipping, receiving, merchandise returns, cycle counting, and adherence to company guidelines and timeframes
- Oversee visual merchandising concepts and in-store displays while maintaining company standards
- Supervise in-house and third-party cleaning crews, providing feedback, coaching, and escalation as necessary
- Manage supply budgeting and inventory of supplies, testers, and samples for the store
- Participate in performance management and development of the operations team, ensuring timely constructive feedback
- Act as Manager on Duty regularly, engaging with beauty advisors and clients on the sales floor
- Develop and execute budget strategies while monitoring store sales performance, staffing, payroll, and controllable expenses
- Support and develop a team of Operations Leads and Consultants on the operations career track
- Work collaboratively with Client Experience and Beauty Services Managers
Qualifications
- Minimum 2–4 years of management experience in an operations-based role or equivalent internal experience
- Proven track record of motivating and coaching teams to achieve company expectations and goals
- Strong ability to create high-performing teams and identify in-store talent for development
- Excellent verbal and written communication skills with ability to influence at all organizational levels
- Proficiency with Windows, Word, and Excel
- Demonstrated managerial courage to conduct difficult conversations with composure
- Metrics-driven mindset with strong analytical and problem-solving capabilities
Skills
Experience
Minimum 2–4 years of management experience in an operations-based role or equivalent internal experience demonstrating a track record of motivating and coaching teams to achieve goals.
Education
Not specified
Workplace
This position is based in North York, Ontario, Canada, within easy reach of Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts, complimentary and exclusive brand events, extended health and life insurance benefits, customizable coverage options, paid time off, training and development support, internal mobility opportunities across Canada, access to LVMH programs and job opportunities.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Manager, Retail», «Store Operations Lead», «Retail Operations Director», «Operations Lead, Stores», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.