Sephora Store Operations Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

The Store Operations Manager leads Sephora store operations in Montreal, overseeing operational standards, inventory, visual merchandising, cleaning teams, supplies, team performance and budgets while supporting clients and beauty advisors on the sales floor. This is a permanent, full-time position with annual compensation of CAD 54,800–68,500, performance bonuses, a competitive benefits program and training and development initiatives.

Role & Responsibilities

• Manage all aspects of store operations, including the operations team, and regularly support operations staffing, the overnight stock team, operations leadership and execution of Sephora operating standards.
• Lead store operations and ensure all operational processes are executed in accordance with company standards.
• Manage store inventory, including shipping, receiving, merchandise returns and cycle counts, ensuring processes comply with company guidelines and deadlines.
• Manage visual merchandising concepts and sales-floor visual elements in line with company standards.
• Manage internal or third-party cleaning teams, provide feedback and coaching, and escalate issues when necessary to ensure agreed standards are met.
• Manage the processes required to maintain the store’s budget and appropriate quantities of supplies, testers and samples.
• Participate in managing performance-related situations within the operations team; provide timely feedback to team members and follow up as needed.
• Regularly serve as the manager on duty and collaborate with beauty advisors and clients on the sales floor where possible.
• Act as an expert on store revenue, staffing and payroll processes, as well as other controllable store expenses, and develop budget strategies.

Qualifications

• Two to four years of experience in a similar role at a store with an equivalent sales volume, or equivalent internal experience.
• Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
• Proven ability to build teams by attracting and selecting talented store leaders who can train and develop team members to drive sales and deliver exceptional customer service.

Skills

Experience

Two to four years in a similar role at a store with an equivalent sales volume, or equivalent internal experience.

Workplace

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance bonuses, a competitive benefits program, and training and development initiatives intended to promote employee support and recognition.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.