Sephora Store Operations and Talent Manager

About Sephora

Sephora is a global prestige beauty retailer and a leading brand within the LVMH group. Renowned for trend-led merchandising, a broad portfolio of prestige brands, and a strong client-first retail proposition, Sephora emphasizes innovation, inclusive customer experiences, and internal mobility through structured learning and development.

Role & Responsibilities

• Lead the people and operational functions of the assigned store, reporting to the Store Director and partnering with Client Experience and Beauty Services leadership.
• Own recruitment and talent acquisition for the store: conduct final interviews, use the applicant tracking system to source/select candidates, and hire across all store positions.
• Design, implement and manage onboarding and ongoing training strategies in coordination with Education partners to drive product knowledge and service excellence.
• Create and approve weekly schedules, manage time-off requests, and oversee the store payroll process to ensure accurate and timely submission in line with regional guidelines.
• Deliver annual performance reviews and manage performance improvement processes, providing timely feedback and coaching to develop in-store talent.
• Ensure operational excellence across inventory management (shipping/receiving, returns, tester and supply control, cycle counts), visual and process standards, and loss-prevention procedures.
• Monitor store sales performance and controllable expenses; act as a subject-matter expert on staffing, payroll, and productivity metrics.
• Maintain flexibility to work evenings, weekends and holidays and perform light-to-moderate physical tasks including lifting up to 50 pounds.

Qualifications

• 2–4 years of supervisory or management experience in beauty, retail, or customer service environments (equivalent internal experience accepted).
• Demonstrated experience recruiting, staffing and hiring across store roles, including leadership positions.
• Proven ability to build, coach and retain high-performing teams and identify in-store talent for development.
• Sound judgment and managerial courage; able to have difficult conversations and maintain composure under pressure.
• Strong verbal and written communication skills with the ability to influence stakeholders at all levels.
• Proficiency in Microsoft Windows, Microsoft Word and Microsoft Excel.
• Ability to work a flexible retail schedule and meet physical requirements, including lifting up to 50 pounds.

Skills

Experience

2–4 years of management experience in beauty retail or customer service with proven exposure to recruiting, training and store-level P&L or controllable expense management.

Education

High school diploma required; post-secondary education in business, human resources, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Product discount and gratis; exclusive brand event access; extended health and life insurance with customizable options; paid time off; eligibility for performance-based bonus; learning & development and internal mobility programs (including LVMH opportunities).

Culture

Sephora fosters a fast-paced, client-centric retail culture grounded in innovation, inclusivity and continuous development. As part of the LVMH family, the workplace emphasizes learning, internal mobility and collaborative leadership focused on elevating the customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.