- Location
- 1349 Lasalle Blvd Unit 32 (View map)Sudbury, ON P3A 1Z2Canada
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Oct 23, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a full-time, permanent Store Operations and Talent Manager in Sudbury, Ontario, to lead store operations, staffing, training, scheduling, payroll, performance management, and inventory. The role requires 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience; annual compensation ranges from CAD 54,800 to CAD 68,500, with potential performance-based bonuses.
Role & Responsibilities
- Lead the store’s people and operational functions, including staffing and zoning, training and onboarding Beauty Advisors, scheduling, and execution of operational standards.
- Conduct final interviews for key positions and use the online applicant tracking system to source, select, and hire candidates as needed.
- Manage store training functions and develop and execute the ongoing training strategy with the Store Director and Education partners.
- Oversee weekly schedule creation and approve time-off requests.
- Manage the store payroll process in line with company, regional, and district guidelines, ensuring timely and accurate payment to team members.
- Write and deliver complete, timely annual performance reviews for direct reports and oversee the review process for the entire store.
- Participate in managing performance situations, ensuring timely improvement feedback is delivered and followed up as needed.
- Oversee store operations and ensure processes meet company standards.
- Manage inventory, including shipping, receiving, returns, tester and supply control, and cycle counts, accurately and on time within company guidelines.
- Demonstrate a strong understanding of store sales performance, staffing, payroll, and other controllable expenses.
- Manage a team typically comprising Department Leads and Beauty Advisors.
- Work on-site and be available evenings, weekends, and holidays.
- Bend and stretch to stock shelves and lift and carry up to 50 pounds.
Qualifications
- 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
- Previous experience recruiting, staffing, and hiring across all store positions, including leadership roles.
- Proven ability to build high-performing teams, identify in-store talent, and develop employees throughout their careers.
- Ability to remain composed and have difficult conversations with managerial courage.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Experience with Windows, Word, and Excel.
- Availability to work evenings, weekends, and holidays.
- Ability to bend and stretch and lift and carry up to 50 pounds.
Skills
Experience
2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
Workplace
This position is based in Sudbury, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts, gratis, exclusive brand events, extended health and life insurance benefits with customizable coverage options, paid time off, training and development, internal mobility opportunities across Canada, LVMH programs, and performance-based bonus opportunities.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Manager», «Talent and Operations Manager», «Retail People and Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.