Sephora Store Operations and Talent Manager

About Sephora

Sephora is a global leader in beauty retail and a member of the LVMH group. The brand is known for trend-forward assortments, immersive in-store experiences and a strong emphasis on employee development, learning and internal mobility. Sephora’s Canadian network combines entrepreneurial retail practices with the resources of a major luxury house, offering a fast-paced environment for career growth in beauty retail.

Role & Responsibilities

• Lead the store’s people and operational functions, reporting to the Store Director and partnering with Client Experience and Beauty Services Managers.
• Own full-cycle recruitment for the store: conduct final interviews, source and select candidates using the applicant tracking system, and hire across all store positions including leadership.
• Design and execute the store’s training and development strategy in collaboration with Education partners; manage onboarding and ongoing learning programs for Beauty Advisors.
• Create and approve weekly schedules, manage time-off requests and oversee payroll submission to ensure timely, compliant compensation.
• Deliver annual performance reviews for direct reports, manage performance improvement processes and ensure timely, constructive feedback across the team.
• Maintain operational excellence: manage inventory processes (shipping, receiving, returns, tester and supply control, cycle counts) and ensure all procedures meet company standards.
• Monitor store sales performance and controllable expenses (staffing, payroll), providing operational insight to optimise productivity and profitability.

Qualifications

• 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
• Demonstrated experience recruiting, staffing and hiring for all store roles, including leadership positions.
• Proven ability to identify, develop and retain in-store talent and to build high-performing teams.
• Strong managerial courage with the ability to conduct difficult conversations and resolve performance issues.
• Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
• Proficiency in Windows, Word and Excel; experience using an applicant tracking system.
• Availability to work evenings, weekends and holidays; ability to lift and carry up to 50 pounds.

Skills

Experience

2–4 years of management experience in beauty, retail, or customer service, with direct involvement in recruitment, training and store operations.

Education

Post-secondary diploma or degree in business, human resources, retail management or a related field preferred; equivalent practical experience accepted.

Workplace

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Product discounts and gratis; exclusive brand events; extended health and life insurance with customizable coverage; paid time off; eligibility for performance-based bonus opportunities; access to learning and development programs.

Culture

Sephora fosters an inclusive, fast-paced retail culture focused on innovation, education and client experience. Employees benefit from strong learning resources, internal mobility and the commercial rigour of an LVMH-backed beauty brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.