Sephora Store Operations and Talent Manager
- Employment
- Contract
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- May 6, 2026
About Sephora
Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, fragrances and skincare and for its experiential, customer-centric store environments. In Canada the brand operates as part of the wider LVMH group, offering a fast-paced retail culture that emphasizes innovation, education, inclusivity and internal mobility across beauty and luxury ecosystems.
Sephora Canada seeks a Store Operations and Talent Manager in Kitchener, ON. Interim retail leadership role overseeing talent, training and store operations.
Role & Responsibilities
- Lead store people and operational functions, overseeing Department Leads and Beauty Advisors to deliver exemplary client experiences.
- Manage recruitment lifecycle: conduct final interviews, source and hire candidates using the applicant tracking system, and champion internal talent identification.
- Develop and execute the store’s ongoing training strategy in partnership with the Store Director and Education partners; oversee onboarding and continuous development of Beauty Advisors.
- Create and approve weekly schedules, manage time-off requests and ensure payroll is prepared and submitted in accordance with company, regional and district guidelines.
- Conduct and deliver performance reviews for direct reports, manage performance improvement processes, and provide timely feedback to support development.
- Ensure operational excellence across inventory management (shipping, receiving, returns, tester and supply control, cycle counts) and adherence to company standards.
- Monitor store financials and controllable expenses (staffing, payroll), demonstrate commercial acumen and provide regular analysis of sales performance.
- Collaborate closely with the Store Director, Client Experience and Beauty Services Managers to align on client programming, staffing and operational priorities.
- Work on-site with flexible availability including evenings, weekends and holidays; perform physical tasks such as stocking and lifting up to 50 pounds.
Qualifications
- 2–4 years of management experience in beauty, retail or customer service, or equivalent internal experience.
- Proven track record recruiting, staffing and hiring across store positions, including leadership roles.
- Demonstrated ability to build and develop high-performing teams and identify in-store talent for career progression.
- Strong interpersonal skills with the managerial courage to address performance issues and deliver constructive feedback.
- Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
- Proficiency with Windows, Microsoft Word and Microsoft Excel; experience using an applicant tracking system and familiarity with payroll processes.
- Availability to work flexible retail hours and perform physical tasks required in a store environment.
Skills
Experience
Two to four years of supervisory or management experience within beauty, retail, or customer service settings, including hands-on exposure to recruitment, scheduling, payroll administration, performance management and inventory operations.
Education
High school diploma required; post-secondary credential in business, retail management, hospitality or human resources preferred.
Workplace
This position is based in Kitchener, Ontario, Canada, within easy reach of Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts and gratis; access to exclusive brand events; extended health and life insurance with customizable coverage; paid time off; eligibility for performance-based bonus opportunities; learning and development programs and access to LVMH mobility initiatives.
Culture
Sephora cultivates an inclusive, education-driven retail culture where creativity, client-focus and continuous learning are prized. The workplace is fast-paced and collaborative, with clear pathways for internal development and mobility within the LVMH network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Interim Store Manager», «Talent & Operations Manager — Retail», «Retail Store Manager — Beauty», «Store People & Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.