Sephora Store Manager

About Sephora

Sephora is a leading global beauty retailer and service destination, offering a broad assortment of prestige cosmetics, fragrance and skincare brands alongside in-store services and digital experiences. As part of the LVMH group, Sephora combines luxury-brand curation with an inclusive, innovation-driven retail model and a strong emphasis on talent development and career mobility.

Role & Responsibilities

• Lead all daily store operations to deliver a premium, seamless client experience while achieving sales and profitability targets in a high-volume environment.
• Recruit, onboard and retain diverse, high-performing talent; build an inclusive team that embodies the brand’s service standards.
• Coach, mentor and develop associates and leaders through performance appraisals, real-time feedback and targeted learning opportunities.
• Drive sales and client engagement through personalized service, loyalty program activation and relationship-building initiatives.
• Ensure operational excellence by maintaining visual merchandising standards, store cleanliness, policy compliance and loss-prevention procedures.
• Optimize inventory, staffing and scheduling to meet demand and maximize margin; adapt quickly to shifting business priorities.
• Resolve client concerns promptly and professionally to protect brand reputation and sustain long-term loyalty.
• Manage P&L levers and store KPIs, translating corporate objectives into actionable plans for the store team.

Qualifications

• Proven success as a store manager or senior retail leader in high-volume, complex retail or hospitality environments.
• Demonstrated ability to set strategic direction, drive store results and cultivate a strong store culture.
• Exceptional leadership, communication and interpersonal skills with experience managing conflict and aligning multi-level stakeholders.
• Passion for coaching and developing others, with a track record of improving team performance and engagement.
• Availability to work evenings, weekends and holidays and ability to perform physical tasks (lift up to 50 lbs, stand/walk for full shifts, handle and apply products to clients).

Skills

Experience

Significant leadership experience managing a high-volume retail or hospitality store, with demonstrable results in sales growth, team development and operational execution.

Workplace

Compensation

The base compensation for this position ranges from USD 78,200 to USD 95,750 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan (401k match eligibility); paid vacation and sick leave; protected leave; training and tuition reimbursement; leadership development; 30% employee discount, product gratis and flash sale access to LVMH brands; Modern Health mental health support; Financial Finesse coaching; volunteer and donation matching.

Culture

Sephora cultivates an inclusive, community-focused workplace where diversity of perspective and passion for beauty are central. The brand emphasizes ongoing learning, visible career paths and a support network that balances commercial ambition with employee wellbeing.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.