Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Oversee daily store operations to deliver an elevated client experience and drive sales and profitability in a high-volume environment.
• Lead, coach, inspire, and develop a diverse team, fostering growth, accountability, and performance against goals.
• Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature service.
• Conduct performance appraisals and provide actionable feedback and mentorship to support team members’ development and engagement.
• Promote continuous learning through coaching, open dialogue, and resources for associates and leaders.
• Deliver outstanding service, resolve client concerns, and drive engagement through loyalty programs and personalized experiences.
• Maintain an immaculate, visually inspiring store and ensure compliance with policies, procedures, and brand guidelines.
• Optimize inventory and staffing resources, adapting to changing priorities and opportunities.
• Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
• Build trust and alignment with teams and senior leadership; manage conflict and facilitate complex discussions.
• Create personalized, memorable client experiences that foster loyalty and satisfaction while balancing operations with business growth.
• Be available to work evenings, weekends, and holidays.
• Lift and carry up to 50 pounds; bend and stretch to stock shelves; stand and walk the sales floor for the entire shift; work in a fragrance-filled environment; and handle and apply products to clients, with or without accommodation.

Qualifications

• Demonstrated success in high-volume, complex retail or hospitality environments as a Store Manager.
• Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve ambitious targets.
• Strong leadership and business acumen, including the ability to recruit, inspire, and develop talent.
• Exceptional communication and interpersonal skills, including the ability to build trust, manage conflict, facilitate complex discussions, and ensure alignment.
• Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
• Experience creating personalized, memorable client experiences that build loyalty and satisfaction while balancing operations with business growth.
• Ability to meet the role’s physical requirements, with or without accommodation.

Skills

Compensation

The base compensation for this position ranges from USD 78,200 to USD 95,750 per annum.

Benefits

Eligible employees may receive bonuses. Benefits, subject to eligibility requirements and job classification or length of employment, include medical, dental, and vision coverage; disability and life insurance; a 401(k) with a 4% match; FSA and HSA programs; a Student Debt Retirement plan that allows qualifying student loan payments to earn the 401(k) match; paid vacation and sick time and protected leave; training, tuition reimbursement, and leadership development; a 30% discount on merchandise and services; free products or “gratis” and flash-sale discounts on LVMH brand products; free mental health and financial coaching through Modern Health and Financial Finesse, available 24/7; and volunteer and donation matching.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.