- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €36,000/year
- Department
- Retail & Boutique Operations
- Posted
- Oct 21, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is seeking a Store Manager for its Venezia Cannaregio store to lead operations, staff development, customer experience, commercial performance, and cost control. This permanent, full-time, on-site role is covered by the CCNL Commercio, 1st level, and carries a starting gross annual salary of €36,000 for a 40-hour week; actual salary may vary with experience, skills, start date, and organizational needs.
Role & Responsibilities
- Lead operational excellence in the store, including organization, processes, and work instructions.
- Act as a business supporter at country level, ensuring high quality standards to increase efficiency and strengthen the customer experience.
- Ensure achievement of monthly and annual targets.
- Analyze and animate KPIs related to customer behavior, including store traffic, average transaction value, and units per transaction.
- Manage and plan the store’s internal and external staff.
- Coach, mentor, and coordinate the team’s personal development, providing daily feedback.
- Recruit new employees and support them through onboarding.
- Provide continuous in-store support for training and development in line with the HR strategy.
- Coordinate commercial and organizational activities in the store, including promotions, events, new product launches, and CRM campaigns.
- Manage the sales floor during peak periods and coach Specialists on the floor.
- Manage the store cost budget, including inventory discrepancies, operating costs, and personnel costs, and propose strategies to optimize cost categories.
- Manage in-store HR, payroll and administration, cost controlling, evaluation, PCR, and legal matters.
- Oversee in-store operations and serve as the point of contact with HQ for IT, operations, audits, and loss prevention enquiries.
- Liaise with brand representatives to arrange appropriate training solutions in line with the AM strategy.
- Maintain appropriate stock levels to deliver commercial targets and prevent stock loss, including managing deliveries, SC confrontation, and demarque results.
- Ensure facilities services are aligned with the budget.
- Administer and manage cash operations to ensure proper cash flow management.
- Implement company procedures, including regulations and safety procedures, and commercial policies on pricing, promotions, and communications set by central departments.
- Create an environment that motivates employees to do their best in support of organizational objectives.
Qualifications
- Minimum 3 years of experience.
- Business and goals orientation.
- Relationship management.
- Professional knowledge of English.
- Analysis and reporting skills.
- Project management.
- Critical thinking, with the ability to approach situations from a global perspective and connect variables to focus on the most important aspects of problems.
- Results-driven, with the ability to guide activities effectively toward expected results.
- Resilience and the ability to maintain performance under stress or pressure, overcome obstacles, and learn from setbacks.
- Excellence orientation and the ability to prioritize and make choices without compromising appropriate standards of excellence.
- Leadership and accountability for daily decisions within the professional scope.
Skills
Experience
Minimum 3 years
Workplace
The role is situated in Venice, Veneto, Italy.
Compensation
The base compensation for this position is EUR 36,000 per annum.
Benefits
Competitive tailored welfare offers, free beauty product gifts, and discounts on Sephora products.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Director», «Retail Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.