Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Oversee daily store operations to deliver an elevated client experience and drive sales and profitability in a high-volume environment.
• Lead, coach, inspire, and develop a diverse team, fostering growth, accountability, and strong performance.
• Attract, recruit, and onboard talent to build an inclusive team that embodies Sephora’s values and delivers signature service.
• Conduct performance appraisals and provide actionable feedback and mentorship to support team members’ development and engagement.
• Promote continuous learning through coaching, open dialogue, and learning resources for associates and leaders.
• Deliver outstanding service, resolve client concerns, and drive engagement through loyalty programs and personalized experiences.
• Maintain an immaculate, visually inspiring store and ensure compliance with policies, procedures, and brand guidelines.
• Optimize inventory and staffing resources, adapting to changing priorities and opportunities.
• Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
• Build trust, clarity, and enthusiasm with teams and senior leadership; manage conflict, facilitate complex discussions, and ensure alignment.
• Create personalized, memorable client experiences that foster loyalty and satisfaction while balancing operations with business growth.
• Be available to work evenings, weekends, and holidays.
• Lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment; handle and apply products to clients, with or without accommodation.

Qualifications

• Demonstrated success in high-volume, complex retail or hospitality environments, including the ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
• Strong ability to recruit, inspire, and develop talent and foster an energetic, collaborative team environment.
• Exceptional communication and interpersonal skills.
• Ability to manage conflict, facilitate complex discussions, and ensure alignment.
• Passion for empowering teams through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
• Experience creating personalized, memorable client experiences that build loyalty and satisfaction while balancing operations with business growth.

Skills

Experience

Demonstrated success in high-volume, complex retail or hospitality environments; experience creating personalized client experiences and balancing operations with business growth.

Compensation

The base compensation for this position ranges from USD 93,800 to USD 114,850 per annum.

Benefits

Eligible employees may receive bonuses. Benefits include medical, dental, vision, disability, and life insurance; a 401(k) with 4% match; FSA and HSA programs; a Student Debt Retirement plan with qualifying student loan payments eligible for the 401(k) match; vacation and sick paid time off and protected leave; training, tuition reimbursement, and leadership development; a 30% discount on merchandise and services; free products or gratis and flash-sale discounts on LVMH brand products; free mental health and financial coaching through Modern Health and Financial Finesse, available 24/7; and volunteer and donation matching. Some benefits have eligibility requirements and may depend on job classification and length of employment.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.