Sephora Store Manager, Talent & Operations
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 14, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora hiring Store Manager, Talent & Operations in Laval, QC. Lead team, hiring, and store operations for Canada's premier beauty retailer.
Role & Responsibilities
- Conduct final interviews for all key positions and manage the online applicant tracking system to source, screen, and hire qualified candidates
- Manage all training activities within the store, collaborate with store directors and Education partners to develop and implement a continuous training strategy
- Supervise the weekly schedule and approve leave requests within the store, manage the payroll process and ensure compliance with corporate, regional, and district payroll guidelines
- Write and present annual performance evaluations for direct reports in a timely manner, supervise the performance management process across the store, and provide timely feedback for improvement
- Lead store operational activities and ensure execution of all store operating processes in compliance with Sephora standards
- Manage store inventory including shipments, receiving, merchandise returns, supply and demonstrator management, and cycle inventory operations in accordance with company directives and timelines
- Demonstrate strong business acumen with solid understanding of store revenue, staffing, payroll processes, and all other controllable expenses within the store
Qualifications
- 2 to 4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience
- Proven experience in recruitment, staffing, and hiring for all store positions, including supervisory roles
- Demonstrated ability to build high-performing teams and easily identify and develop talent throughout their career journey
- Ability to remain calm under pressure and courage to conduct difficult conversations as a manager
- Excellent verbal and written communication skills with the ability to influence business partners across all levels with clarity and concision
- Proficiency with Windows, Microsoft Word, and Microsoft Excel
Skills
Experience
2 to 4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience. Proven track record of recruitment, staffing, and hiring across all store positions. Demonstrated ability to build and develop high-performing teams.
Workplace
This position is based in Laval, Quebec, Canada, within easy reach of Montreal.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance bonuses, competitive benefits program, health and life insurance coverage (full-time employees), paid time off, exclusive brand discounts and complimentary products, access to LVMH job board and training programs, comprehensive training and professional development initiatives supporting career growth and employee recognition
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Talent & Store Management Lead», «Store Director of Operations», «Retail Manager, Human Resources & Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.