Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead and inspire a team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values and drive client engagement
• Drive sales performance by establishing and monitoring KPIs aligned with store targets, identifying sales opportunities and forecasting revenue
• Manage store profit and loss, including inventory optimization and stock level monitoring to maximize profitability
• Develop and implement operational initiatives including brand events, training programs, and visual merchandising updates to reinforce the Sephora brand
• Cultivate a positive store culture through feedback, coaching, recognition, and career development opportunities for all team members
• Attract, recruit, and develop high-performing retail talent to strengthen team capability and support succession planning
• Utilize data analytics and reporting to inform operational decisions in partnership with the District Manager and Director of Stores
• Ensure consistent delivery of first-class customer service and experiential retail excellence during all trading hours
• Implement continuous improvement initiatives and maintain standards across all store operations

Qualifications

• Minimum 3 years of retail management experience at a big box retailer or multi-site operation
• Proven track record of driving sales performance and achieving KPIs in a retail environment
• Strong P&L and budget management capability
• Demonstrated ability to lead, motivate, and develop high-performing teams
• Excellent organizational, analytical, and business management skills
• Strong emotional intelligence, communication skills, and cross-level influence capability
• Hands-on leadership approach with comfort working on the sales floor
• Talent acquisition and development expertise
• Australian Citizenship or Permanent Residency status

Skills

Experience

Minimum 3 years of retail management experience in a big box retailer or multi-site environment, with demonstrated success in driving sales performance, managing teams, and achieving operational targets.

Workplace

Benefits

Product gifts throughout the year with in-store discounts up to 45%; Paid Parental Leave and Birthday Leave; Personal Leave; 24/7 Mental Health well-being programs and Life Insurance; Discounted gym memberships including Virgin Active and Fitness First; Personal development opportunities within ANZ and cross-brand mobility across LVMH global portfolio; Online learning platform access; Social calendar events; Annual Conference and travel prize for top-performing store.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.