Sephora Store Manager

About Sephora

Sephora is a leading global beauty retailer and a member of the LVMH group, known for an extensive assortment of prestige cosmetics, skincare and fragrance brands and an innovative retail experience. As an employer, Sephora emphasizes diversity, inclusivity, career mobility and ongoing learning, offering structured leadership development within a fast-paced, client-focused retail environment.

Role & Responsibilities

• Oversee all daily store operations to deliver an elevated client experience and achieve sales and profitability targets in a high-volume shopping environment.
• Lead, coach and develop a diverse team through recruitment, onboarding, performance appraisals, real-time feedback and ongoing mentorship.
• Drive talent acquisition and retention by cultivating an inclusive culture and building a high-performing roster of sales associates and leaders.
• Ensure operational excellence by maintaining brand visual standards, store presentation, compliance with policies and loss-prevention protocols.
• Optimize inventory, staffing and scheduling resources to maximize sales opportunities while controlling costs and adapting to shifting priorities.
• Resolve client concerns skillfully, promote loyalty programs and create personalized experiences that increase client satisfaction and retention.
• Execute business plans and local merchandising initiatives to support promotional cadence and local market demand.

Qualifications

• Proven success managing a high-volume retail or hospitality store with responsibility for sales, people and operational results.
• Demonstrated leadership capability in recruiting, developing and inspiring teams to exceed performance objectives.
• Strong interpersonal and communication skills with the ability to influence across all levels, manage conflict and liaise with senior leadership.
• Commitment to coaching and talent development, including conducting performance reviews and delivering actionable feedback.
• Ability to perform physical requirements of the role, including lifting up to 50 pounds and handling/applying product to clients.

Skills

Experience

Minimum 3 years of progressive experience in high-volume, complex retail or hospitality environments with proven ability to set strategic direction, drive store results and execute business plans.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, marketing or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 90,200 to USD 110,550 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan enabling 401(k) match; paid vacation and sick leave; protected leave; tuition reimbursement and leadership development; 30% employee discount, occasional gratis/product, and LVMH flash sale discounts; access to Modern Health and Financial Finesse; volunteer and donation matching.

Culture

Sephora fosters an inclusive, entrepreneurial retail culture that values diversity, continuous learning and career mobility. Teams are encouraged to deliver personalized client experiences while developing professional skills through structured training and leadership programs.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.