Sephora Store Manager

About Sephora

Sephora is a leading global beauty retailer and part of the LVMH family of maisons. The brand is recognised for its broad assortment of prestige cosmetics, experiential retail environments, and a strong emphasis on diversity, inclusion and employee development. As an employer, Sephora blends fast-paced retail innovation with structured leadership development and industry-leading merchandising.

Role & Responsibilities

• Lead daily store operations to deliver an elevated, seamless client experience while achieving sales and profitability targets in a high-volume retail environment.
• Recruit, onboard and retain top talent; build an inclusive, high-performing team that embodies Sephora’s service standards and brand values.
• Coach, mentor and develop associates and leaders through real-time feedback, formal performance appraisals and targeted development plans.
• Drive sales and client engagement through personalised service, loyalty programme activation and local community initiatives.
• Ensure operational excellence: maintain visual merchandising standards, stock integrity, loss-prevention protocols and compliance with company policies and regulatory requirements.
• Optimise labour and inventory resources to align staffing levels and product assortments with demand and business priorities.
• Resolve complex client escalations professionally and proactively, protecting brand reputation and fostering long-term loyalty.

Qualifications

• Proven track record of store management success in high-volume, complex retail or hospitality settings, with responsibility for driving results and executing business plans.
• Strong leadership capability with experience recruiting, coaching and developing diverse teams to achieve ambitious goals.
• Excellent interpersonal and communication skills; adept at building trust with frontline teams and senior leadership and managing conflict constructively.
• Client-centric mindset with demonstrated ability to create personalised experiences that drive loyalty and repeat business.
• Ability to work retail hours including evenings, weekends and holidays; ability to lift up to 50 pounds and apply or handle cosmetic products with or without accommodation.

Skills

Experience

Demonstrated success managing a high-volume retail or hospitality operation with responsibility for sales performance, team development, recruitment and execution of business plans. Experience leading diverse teams in fast-paced, customer-facing environments is required.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management, hospitality or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 90,200 to USD 110,550 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan eligible for 401(k) match; paid vacation and sick time; protected leave; training and tuition reimbursement; leadership development; 30% employee discount, product gratis and flash sales on LVMH brands; access to Modern Health and Financial Finesse; volunteer and donation matching.

Culture

Sephora cultivates an inclusive, community-oriented workplace where curiosity, diversity and continuous learning are celebrated. The environment prizes entrepreneurial retail thinking, measurable performance and people development, providing structured career pathways and leadership training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.