Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Create exceptional client experiences by strengthening client focus, improving service, resolving issues, building relationships and ensuring client satisfaction.
• Set an example of Sephora’s values and attitude, lead the sales floor, ensure floor coverage, and motivate the team to deliver a compelling shopping experience.
• Coach and train team members to meet commercial and operational KPIs; partner with the Training Department to develop Beauty Services and encourage use of omnichannel tools.
• Use Sephora tools and data, including Love Meter and CEE, to analyze client experience and propose action plans; collaborate with Brand Managers and follow up on Brand BAs.
• Lead the management team in delivering commercial KPIs and support the Retail Supervisor/Manager and Operations teams in reviewing results and setting improvement plans.
• Develop sales and budget strategies; analyze and forecast sales opportunities; drive sales, profitability and achievement of objectives across selective, exclusive and Sephora Collection offerings.
• Manage daily store operations, operational initiatives, efficiency and profitability, ensuring compliance with company policies and guidelines.
• Maintain store presentation, cleanliness, product replenishment, stock availability, visual merchandising, merchandising quality, animation and marketing standards; report low stock to the Retail Manager.
• Apply and reinforce policies and procedures for products, testers, pricing, merchandising, store operations and external partners; support head-office departments with operational feedback and data analysis.
• Advise the Retail Supervisor on market conditions, competition and client needs; prepare monthly competitor reports, analyze KPIs, forecast performance and develop short- and long-term sales strategies.
• Use local market and client insights to recommend products, improve product performance and implement plans using visual merchandising, training, trends and operational expertise.
• Plan and oversee in-store promotional events and displays; monitor trends, conduct market visits and analyses, identify growth opportunities, network with other stores and head-office departments, and take on area responsibilities.
• Create internal competitions to motivate the team and improve results.
• Promote Sephora’s values, coach and develop team members, recruit talent and plan succession with the Retail Manager and People department.
• Ensure training attendance and follow-up, use of the digital learning tool, and regular monitoring of team training frequency.
• Conduct monthly assessments and facilitate monthly team performance meetings with the Customer Experience Manager.
• Manage the PCR and PIP process for the team and support managers as needed.

Qualifications

• Passion for sales, the store floor, customers and service.
• Minimum 3 to 6 years’ experience in store management.
• Bachelor’s degree.
• Digital orientation, analytical skills, business acumen, and commercial and finance awareness.
• Excellent communication skills.
• Flexible availability on the floor.
• MS Office skills.
• Ability to deal with ambiguity.
• Ability to develop, manage and inspire teams.
• Intermediate knowledge of health and safety procedures.

Skills

Experience

Minimum 3 to 6 years’ experience in store management

Education

Bachelor’s degree

Benefits

A community that embraces authenticity and values differences; an empowerment culture offering learning and growth opportunities; fulfilling work focused on delighting clients and inspiring the industry.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.