Sephora Store Manager

About Sephora

Sephora is an international beauty retailer known for a wide assortment of prestige cosmetics, fragrances and skincare. As part of the LVMH group, the brand combines high-energy retail environments with structured career development, rigorous merchandising standards, and a strong focus on diversity, inclusivity and experiential client service.

Role & Responsibilities

• Oversee all daily store operations to deliver an elevated and consistent client experience while achieving sales, margin and profitability targets.
• Recruit, onboard and develop a diverse, high-performing team through coaching, performance management and structured learning to drive engagement and retention.
• Set and execute the store business plan, monitor KPIs, optimize staffing and inventory allocation, and adapt strategies to meet shifting priorities.
• Ensure operational excellence and brand compliance by maintaining visual merchandising standards, executing store processes, and enforcing policies.
• Resolve client concerns with diplomacy and efficiency, grow loyalty program engagement, and create personalized experiences to maximize lifetime value.
• Conduct regular performance reviews, provide actionable feedback and mentorship, and identify succession opportunities within the store leadership bench.

Qualifications

• Proven success managing high-volume, complex retail or hospitality operations with responsibility for P&L, team performance and business results.
• Demonstrable leadership experience in recruiting, coaching and developing multi-disciplinary teams to exceed sales and service objectives.
• Excellent communication and interpersonal skills, including conflict resolution and the ability to influence stakeholders at all levels.
• Client-centric mindset with a track record of delivering personalized service and driving loyalty program engagement.
• Ability to work a retail schedule including evenings, weekends and holidays and meet the physical requirements of the role.

Skills

Experience

Demonstrated success as a store manager or senior retail leader in a high-volume, fast-paced environment, with proven ability to set strategic direction, drive results, and develop store-level talent.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 86,000 to USD 105,300 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA; Student Debt Retirement program (loan payments may qualify for 401(k) match); paid vacation and sick leave; protected leave; tuition reimbursement and leadership development; 30% merchandise discount and opportunities for gratis; flash sale discounts on LVMH brands; access to Modern Health and Financial Finesse; volunteer and donation matching.

Culture

Sephora cultivates an inclusive, high-energy retail culture focused on client experience, diversity and professional growth. As part of the LVMH family, the workplace blends entrepreneurial retail spirit with structured learning pathways and emphasis on leadership development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.