Sephora Store Manager

About Sephora

Sephora is a global beauty retailer known for its broad assortment of cosmetics, skincare, fragrance and wellness brands and category-defining retail experiences. As part of the LVMH group, Sephora combines a fast-paced retail culture with strong emphasis on innovation, inclusivity, and talent development, offering diverse career paths across store operations and corporate functions.

Role & Responsibilities

• Lead all daily store operations to deliver a seamless, elevated client experience while achieving sales, margin, and profitability targets.
• Recruit, onboard and develop a diverse, high-performing team through coaching, performance management and career planning.
• Create and sustain an inclusive store culture that embodies brand standards and drives employee engagement and retention.
• Drive client acquisition and loyalty through tailored service, clienteling and effective execution of loyalty program initiatives.
• Ensure operational excellence and compliance with company policies, visual merchandising standards, inventory control and loss-prevention protocols.
• Optimize labour and inventory resources, translate corporate directives into executable store business plans, and adapt priorities in a dynamic, high-volume retail environment.
• Resolve client concerns professionally and promptly, maintaining high levels of customer satisfaction and brand reputation.

Qualifications

• Proven success as a store manager or equivalent leader in high-volume, complex retail or hospitality environments.
• Demonstrated ability to set strategic direction, deliver business results, and manage P&L responsibilities.
• Strong leadership skills with experience recruiting, coaching and developing multi-disciplinary teams.
• Excellent communication, conflict resolution and stakeholder management capabilities.
• Ability to work a retail schedule including evenings, weekends and holidays and perform physical duties (lift up to 50 lbs, stand and walk for entire shift).

Skills

Experience

Demonstrated track record managing high-volume retail stores or hospitality units, with experience driving sales growth, developing teams, and executing operational plans in fast-paced environments. Experience supervising multi-shift teams and delivering against ambitious performance targets.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 78,200 to USD 95,750 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA; Student Debt Retirement plan (401k match eligibility for student loan payments); paid vacation, sick time and protected leave; training and tuition reimbursement; leadership development; 30% employee discount, product gratis and flash sale access to LVMH brands; access to Modern Health and Financial Finesse (mental health and financial coaching); volunteer and donation matching.

Culture

Sephora cultivates an inclusive, performance-driven retail culture that celebrates diversity and creativity. The workplace emphasizes continuous learning, mentorship and career mobility, with a customer-centric ethos and a strong focus on innovation in beauty retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.