Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead a team of Beauty Advisors, Studio Artists, and Department Managers, embodying Sephora’s values and empowering clients.
• Drive a selling culture that meets KPIs and promotes Sephora’s values.
• Raise team performance and capability, supporting the development of internal talent.
• Use data to inform operational decisions in partnership with the District Manager and Director of Stores.
• Promote continuous improvement and collaborate with the wider team.
• Energise the team to deliver first-class customer service in a fast-paced environment.
• Lead the team in creating meaningful in-store client experiences that build brand loyalty and elevate the client experience.
• Manage day-to-day store operations, including brand events, training, and visual merchandising changes, to reflect Sephora’s brand and culture.
• Develop sales and budget strategies; manage store profit and loss, monitor stock levels, maximise sales and profitability, and identify, analyse, and forecast sales or issues.
• Maintain a positive, inclusive team culture through feedback, career development, coaching, learning, and recognition.
• Monitor KPIs and business results; help attract, recruit, and develop store talent.
• Work weekends, evenings, before or after store hours, and public holidays as required; provide five full days of availability across key trading periods, including late-night trading.

Qualifications

• Previous retail management experience at a big-box retailer or multi-site experience.
• Passion for excellent client service and experiential retail.
• Excellent organisational, analytical, and business management skills.
• Hands-on leadership, with the ability to motivate and coach team members on the sales floor.
• Ability to attract, identify, and inspire talented employees.
• Strong emotional intelligence, communication, and influencing skills across all levels.
• Flexibility to work weekends, evenings, before or after store hours, and public holidays.
• Australian citizenship or permanent residency.

Skills

Experience

Minimum 3 years of retail management experience

Benefits

Gifted products throughout the year; store discounts of up to 45%; paid parental leave, birthday leave, and personal leave; health and well-being initiatives, including 24/7 mental health programs and life insurance; discounted gym memberships, including Virgin Active and Fitness First; personal development and global brand opportunities; online learning platform; social calendar; annual conference and travel prize for store of the year; bonus; superannuation.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.