Sephora Store Manager

About Sephora

Sephora is a global beauty retailer known for its broad assortment of prestige cosmetics, skincare and fragrance brands and its experiential store format. As part of the LVMH group, Sephora combines fast-paced retail innovation with the standards and resources of a major luxury conglomerate, offering structured career paths and development programs for retail leaders.

Role & Responsibilities

• Oversee all daily store operations to deliver a seamless, elevated client experience while maximising sales and profitability in a high-volume environment.
• Lead, coach and develop a diverse store team through performance feedback, appraisals, mentoring and ongoing training to build a high-performing culture.
• Recruit, onboard and retain top talent to meet staffing needs and maintain brand service standards.
• Drive sales performance through KPI management, clienteling, loyalty program activation and personalised client experiences.
• Ensure operational excellence by maintaining visual merchandising standards, store presentation, compliance with policies and loss-prevention practices.
• Optimise inventory, staffing and labour resources to respond to business priorities and maintain productivity.
• Resolve client concerns with professionalism and escalate as appropriate to protect brand reputation and client satisfaction.
• Maintain physical readiness for retail tasks, including stocking, floor coverage and safe product handling.

Qualifications

• Proven success in managing high-volume, complex retail or hospitality operations with responsibility for store-level results.
• Demonstrated leadership capability in recruiting, developing and retaining retail teams.
• Exceptional communication and interpersonal skills; ability to influence across all levels of the organisation.
• Strong customer-focus with experience creating personalised client experiences that drive loyalty.
• Ability to work evenings, weekends and holidays and to perform physical retail tasks (lift up to 50 lbs, stand and walk for entire shifts).

Skills

Experience

Demonstrated success leading store operations and teams in a high-volume retail or hospitality environment, with a track record of driving sales, developing talent and delivering excellent client experiences.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 78,200 to USD 95,750 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA; Student Debt Retirement plan (student loan payments may qualify for 401(k) match); paid vacation and sick leave; protected leave; training and tuition reimbursement; leadership development; 30% employee discount, product gratis and LVMH flash sale discounts; access to Modern Health and Financial Finesse; volunteer and donation matching.

Culture

Sephora cultivates an inclusive, client-centric retail culture that celebrates individuality and diversity. The brand emphasises professional development, mentorship and continuous learning within a fast-paced, innovation-driven retail environment under the LVMH umbrella.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.