- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €36,000/year
- Department
- Retail & Boutique Operations
- Posted
- Oct 28, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Store Manager leads store operations, team development, commercial performance and customer experience for Sephora in Milan, overseeing budgets, stock, compliance and coordination with headquarters. The role is full-time, permanent, 40 hours per week, under the CCNL Commercio; the starting gross annual salary is EUR 36,000, with actual pay varying according to experience, skills, start date and organizational needs.
Role & Responsibilities
- Lead store operational excellence, including organization, processes and work instructions, and act as a country-level business supporter to ensure high standards, greater efficiency and a stronger customer experience.
- Achieve monthly and annual targets.
- Analyze and animate customer behavior KPIs, including store traffic, average transaction value and units per transaction.
- Manage and plan the full store workforce, including internal and external staff.
- Coach, mentor and coordinate the team’s personal development, providing daily feedback.
- Recruit new employees and support their onboarding.
- Provide ongoing in-store training and development support in line with the HR strategy.
- Coordinate the store’s commercial and organizational activities, including promotions, events, new product launches and CRM campaigns.
- Manage the sales floor in key customer periods and coach Specialists on the floor.
- Manage the store cost budget, including inventory discrepancies, operating costs and personnel costs, and propose strategies to optimize cost categories.
- Oversee in-store HR management, payroll and administration, cost control, evaluations, PCR and legal matters.
- Manage in-store operations and serve as the point of contact with headquarters for IT, operations, audits and loss prevention inquiries.
- Liaise with brand representatives to arrange appropriate training in line with the Area Manager strategy.
- Maintain appropriate stock levels to meet commercial targets and prevent stock loss, managing deliveries, SC confrontation and demarque results.
- Manage facilities services in line with budget.
- Oversee administration and cash operations to ensure proper cash flow management.
- Implement company procedures, including regulations and safety procedures, and commercial policies covering pricing, promotions and communications.
- Create a climate that motivates people to perform at their best and support the organization’s objectives.
Qualifications
- Business and goal orientation.
- Relationship management.
- Professional knowledge of English.
- Analysis and reporting skills.
- Project management.
- Critical thinking: approach situations with a global perspective and focus on key aspects by connecting variables and factors.
- Results orientation: effectively guide activities to achieve expected results.
- Resilience: sustain performance under stress or pressure, overcome obstacles and learn from setbacks.
- Excellence orientation: prioritize tasks and make choices without compromising the appropriate level of excellence.
- Leadership: take responsibility for daily decisions within the scope of the role.
- At least 3 years of experience.
Skills
Experience
Minimum 3 years
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 36,000 per annum.
Benefits
Competitive tailored welfare offers, free beauty product gifts, discounts on Sephora products, and social and environmental impact activities organized by the Sephora Stands committee. Additional benefits are provided in accordance with current company policies, on top of legal benefits.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Leader», «Retail Store Manager», «Store Director», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.