Sephora Store Manager

About Sephora

Sephora is a global prestige beauty retailer and a member of the LVMH group, known for a broad portfolio of luxury and indie beauty brands and an omnichannel client experience. The company emphasises diversity, development and retail innovation, offering structured career paths and leadership opportunities within an international luxury retail network.

Role & Responsibilities

• Lead daily store operations to deliver a consistent, elevated client experience while achieving sales, margin and profitability targets in a high-volume environment.
• Recruit, onboard and retain top retail talent; develop leaders and associates through coaching, performance management and formal appraisals.
• Drive client engagement and loyalty through personalised service, proactive outreach and effective use of loyalty programmes and CRM activities.
• Ensure visual merchandising, inventory accuracy, stock replenishment and presentation standards meet brand guidelines and loss-prevention protocols.
• Manage staffing, payroll and resource allocation to optimise productivity and respond to traffic and promotional events.
• Resolve client concerns with professionalism and escalate issues as needed to maintain brand reputation and client satisfaction.
• Maintain compliance with company policies, operational procedures and local regulatory requirements; uphold an immaculate, fragrance-forward store environment.

Qualifications

• Proven success leading a high-volume, complex retail or hospitality operation with demonstrable results in sales and team development.
• Strong leadership and people-development skills, including recruiting, coaching, performance management and succession planning.
• Excellent verbal communication, conflict resolution and stakeholder-management skills, with the ability to engage senior leadership.
• Client-centric mindset with a track record of building loyalty through personalised service and experience-driven selling.
• Availability to work evenings, weekends and holidays as required by retail operations.
• Ability to perform physical tasks associated with retail operations (lift up to 50 pounds, stand and walk for entire shifts, apply product to clients).

Skills

Experience

Demonstrated track record of success managing a high-volume retail or hospitality location, with experience setting strategic direction, driving store results and developing multi-level teams. Specific years of experience are not listed; demonstrated, progressive leadership in comparable environments is required.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 86,000 to USD 105,300 per annum.

Benefits

Medical, dental and vision coverage; employer‑paid disability and life insurance; 401(k) with 4% match; FSA/HSA options; Student Debt Retirement program (401k match eligibility); paid vacation and sick leave; tuition reimbursement and leadership development; 30% employee discount, product gratis and flash sale access; access to Modern Health and Financial Finesse; volunteer and donation matching.

Culture

Sephora fosters an inclusive, community-oriented retail culture that prioritises diversity, continuous learning and career mobility. The environment is fast-paced and beauty-driven, emphasising mentorship, coaching and the opportunity to lead teams within a globally recognised luxury retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.