Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

The Store Manager leads and develops the team, drives sales and store profitability, delivers an excellent customer experience, and oversees merchandising, inventory and daily operations. This is a permanent, full-time, on-site role in Hannover.

Role & Responsibilities

• Manage, develop and coach Assistant Managers and employees, including conducting career and employee appraisals.
• Record sick notes for the store team.
• Induct new employees and organize training courses.
• Implement floor management.
• Act as a role model for the Sephora Attitude and pass on the Sephora DNA.
• Take responsibility for recruitment and recruitment strategies.
• Deliver monthly and annual sales targets, including year-on-year sales growth.
• Analyze retail key figures, including IPT, AVB, Conversion Rate and market shares, and derive sales activities to continuously improve store performance.
• Develop sales potential.
• Ensure flawless visual merchandising standards, including the timely implementation of updates and animations.
• Maintain order and cleanliness on the sales floor.
• Create and communicate recaps and reports to internal interfaces.
• Track and ensure store profitability.
• Ensure excellent customer service and keep the team focused on the customer.
• Evaluate customer feedback and derive measures to improve customer service.
• Ensure customers are regularly surprised.
• Create staff schedules and daily deployment plans, and coordinate employees on the store floor (zoning).
• Implement inventories to ensure optimum product availability.
• Manage the complete flow of goods, from receipt to proper storage, write-offs, returns and tester management.
• Take responsibility for proper store opening and closing, including cash register closing.
• Report and track maintenance and merchandise issues.
• Ensure store operations comply with Sephora audit rules.
• Participate in retail projects in cooperation with Area Managers.
• Foster good relationships with partners.
• Handle additional tasks related to daily business.
• Monitor KPIs including customer satisfaction and feedback, staff productivity and engagement, stock availability and replenishment efficiency, operational routine compliance, turnover versus targets, category development, retail key figures (MS, IPT, AVB, CR and number of services), inventory scheduling, sickness rate and employee turnover.

Qualifications

• Completed studies or vocational training, ideally in retail.
• At least 4–5 years of retail experience, preferably in the beauty sector; a minimum of 5 years is required.
• Previous management and team leadership experience, with an empathetic management style.
• Enjoy working with customers and developing employees.
• Good knowledge of English and the country's native language.

Skills

Experience

At least 4–5 years in retail, preferably in the beauty sector; minimum 5 years required. Previous management and team leadership experience is required.

Education

Completed studies or vocational training, ideally in retail.

Workplace

Benefits

Attractive salary package; generous time off; 4-day workweek; staff discounts; fitness partnerships; company pension plan; dedicated training and further education opportunities.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.