Sephora Store Manager

About Sephora

Sephora is a leading global beauty retailer known for an extensive portfolio of prestige brands, open-sell retail formats, and a strong digital presence. Operating as part of the LVMH family, Sephora emphasizes experiential retail, product innovation, and talent development across its store network.

Role & Responsibilities

• Oversee all daily store operations to ensure a seamless, elevated client experience while driving sales and profitability in a high-volume environment.
• Lead, coach and develop a diverse team through regular feedback, performance appraisals, and targeted learning initiatives to build a high-performing store culture.
• Recruit, onboard and retain top retail talent, ensuring staffing levels meet business needs and brand standards.
• Execute merchandising, visual and operational standards to maintain an immaculate, brand-compliant store environment.
• Manage inventory and staffing resources, optimize labour scheduling, and adapt quickly to shifting priorities to achieve store goals.
• Resolve client concerns tactfully, drive engagement through loyalty programs and personalised service, and continuously improve client satisfaction metrics.
• Ensure compliance with company policies, health & safety requirements, and loss-prevention procedures.

Qualifications

• Proven success as a store manager or in a senior retail leadership role within high-volume, complex retail or hospitality environments.
• Demonstrable leadership and business acumen with the ability to set strategic direction and deliver measurable store results.
• Exceptional communication and interpersonal skills; adept at building trust across teams and with senior leadership.
• Passion for talent development, including coaching, mentorship, and performance management.
• Ability to work evenings, weekends and holidays and to perform physical tasks such as lifting up to 50 pounds and applying product to clients in a fragrance-filled environment.

Skills

Experience

Demonstrated success leading store operations in high-volume retail or hospitality settings, with experience driving sales, developing teams, recruiting talent, and executing business plans to achieve targets.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 93,800 to USD 114,850 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan (student loan payments may qualify for 401(k) match); paid vacation and sick leave; protected leave; tuition reimbursement and leadership development; 30% employee discount plus opportunities for gratis and LVMH flash sale discounts; access to Modern Health and Financial Finesse (mental health and financial coaching); volunteer and donation matching.

Culture

Sephora cultivates an inclusive, diverse and customer-centric culture where creativity, education and individual expression are encouraged. As part of LVMH, the company invests in employee development and offers clear career pathways for retail leaders who drive exceptional client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.