Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

The Store Manager leads the Dresden team and oversees recruitment, coaching, sales performance, client experience, visual merchandising and end-to-end store operations. This is a full-time, permanent position.

Role & Responsibilities

• Manage, develop and coach Assistant Managers and employees, including conducting career and employee appraisals.
• Record sick notes for the team.
• Induct new employees and organize training courses.
• Implement floor management and model the Sephora Attitude, passing on the Sephora DNA.
• Lead recruitment and recruitment strategies.
• Take full responsibility for achieving monthly and annual sales targets, including year-on-year sales growth.
• Analyze retail KPIs, including IPT, AVB, Conversion Rate and Market Shares, and derive sales activities to continuously improve store performance.
• Develop sales potential.
• Ensure flawless visual merchandising standards, including timely implementation of updates and animations.
• Maintain order and cleanliness on the sales floor.
• Create and communicate recaps and reports to internal stakeholders.
• Track and ensure store profitability.
• Ensure excellent customer service and keep the team focused on the customer.
• Evaluate customer feedback and derive measures to improve service; regularly surprise customers.
• Create staff schedules and daily deployment plans, coordinating employees on the sales floor through zoning.
• Implement inventories to ensure optimum product availability.
• Manage the full flow of goods, from receipt and proper storage through write-offs, returns and tester management.
• Take full responsibility for proper store opening and closing, including cash register closing.
• Report and track maintenance and merchandise issues.
• Ensure store operations comply with Sephora Audit rules.
• Participate in retail projects in cooperation with Area Managers.
• Foster good relationships with partners.
• Perform additional tasks related to daily business.

Qualifications

• Completed degree or vocational training, ideally in retail.
• At least 4–5 years of retail experience, preferably in the beauty sector; a minimum of 5 years is also stated.
• Previous management and team leadership experience, with an emphatic management style.
• Enjoyment of customer interaction and employee development.
• Analytical and commercially minded approach to work.
• Strong hands-on mentality and presence on the sales floor.
• Basic knowledge of SAP and Excel is an advantage.
• Good knowledge of English and the country's native language.
• Strong leadership and coaching skills.
• Customer-focused and business-driven mindset.
• Reliable, hands-on and solution-oriented approach.
• Excellent communication and delegation abilities.
• Positive attitude and ability to inspire others.
• Structured work ethic.
• People-oriented approach, creativity and drive for innovation, pursuit of excellence, and entrepreneurial spirit and mindset.

Skills

Experience

At least 4–5 years of retail experience, preferably in the beauty sector; minimum 5 years.

Education

Completed degree or vocational training, ideally in retail.

Benefits

A community that embraces authenticity and draws strength from its differences; an empowering culture that supports learning, growth, innovation and leadership; fulfilling work that makes a difference to clients and the wider industry.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.