Sephora Store Manager

About Sephora

Sephora is a global leader in beauty retail renowned for an expansive assortment of prestige cosmetics, skincare, and fragrance brands. As part of the LVMH group, Sephora combines entrepreneurial retail energy with the scale and resources of a luxury conglomerate, offering robust career pathways across store operations, merchandising, and corporate functions.

Role & Responsibilities

• Lead daily store operations to deliver a seamless, elevated client experience while ensuring achievement of sales, margin, and profitability targets in a high-volume environment.
• Recruit, onboard and retain top talent; develop an inclusive store culture that motivates performance, accountability and long-term career growth.
• Coach and mentor the team via regular performance appraisals, real-time feedback, and individualized development plans to drive engagement and capability-building.
• Maintain visual and operational standards, ensuring a pristine, brand-compliant presentation and adherence to all policies, procedures and loss-prevention controls.
• Optimize staffing and inventory resources, analyze KPIs and implement initiatives to drive business growth and improve operational efficiency.
• Resolve client concerns with diplomacy and professionalism, proactively cultivate loyalty through personalized service and engagement with Sephora’s loyalty programs.

Qualifications

• Proven success as a store manager in high-volume, complex retail or hospitality environments with responsibility for P&L, staffing and store-level strategy.
• Demonstrated ability to recruit, develop and retain diverse teams; strong track record of building positive store culture and achieving performance goals.
• Exceptional interpersonal and communication skills, including conflict management and the ability to influence senior leadership.
• Passion for client experience and growth orientation with experience delivering personalized, memorable service that drives loyalty.
• Ability to perform physical aspects of the role: lift/carry up to 50 pounds, stand and walk for full shifts, bend/stretch to stock, and handle/apply product as required.

Skills

Experience

Minimum of 5 years of progressively responsible experience in retail or hospitality, including demonstrated store management and leadership in high-volume, fast-paced environments.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management, hospitality or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 93,800 to USD 114,850 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan (401k match eligibility); paid time off (vacation and sick); protected leave; training and tuition reimbursement; leadership development; 30% employee discount; product gratis and flash sale discounts on LVMH brands; access to Modern Health and Financial Finesse; volunteer and donation matching.

Culture

Sephora cultivates an inclusive, community-oriented workplace where diversity and personal development are prioritized. The brand emphasizes continuous learning, mentorship and impactful customer experiences within a fast-paced, beauty-focused retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.