Sephora Store Manager

Overview

Sephora is a leading global beauty retailer known for an expansive portfolio of prestige cosmetics, skincare and fragrance brands. As part of the LVMH family, Sephora combines fast-paced retail innovation with a strong emphasis on customer experience, inclusivity and career development across its stores and digital channels.

Role & Responsibilities

• Lead daily store operations to deliver an elevated, seamless client experience while achieving sales and profitability targets in a high-volume environment.
• Recruit, onboard and retain top talent; build an inclusive, high-performing team that reflects Sephora’s values.
• Coach, mentor and develop associates through performance appraisals, real-time feedback and tailored learning opportunities.
• Drive client engagement and loyalty through personalized service, effective use of loyalty programs and proactive issue resolution.
• Maintain operational excellence, visual standards and compliance with brand policies, procedures and loss-prevention requirements.
• Optimize inventory and staffing resources to respond to demand fluctuations and maximize sales opportunities.
• Represent the store in the local community and adapt priorities to support promotional and seasonal initiatives.

Qualifications

• Proven success leading a high-volume retail or hospitality store, with the ability to set strategic direction and deliver measurable results.
• Demonstrated ability to recruit, develop and inspire diverse teams and to foster a culture of accountability and learning.
• Exceptional interpersonal and communication skills, including conflict management and stakeholder alignment.
• Client-centric mindset with a track record of creating memorable, personalized customer experiences.
• Ability to perform physical tasks required by the role (lift up to 50 pounds, stand and walk for entire shifts) and to handle/apply beauty products, with reasonable accommodations as needed.
• Availability to work evenings, weekends and holidays.

Skills

Experience

Minimum of 3+ years of store management or equivalent leadership experience in high-volume retail or hospitality, with a demonstrated record of driving sales, coaching teams and executing business plans.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 98,400 to USD 114522.50 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA/HSA options; Student Debt Retirement plan that enables 401(k) match; paid vacation and sick leave; protected leave; tuition reimbursement and leadership development; 30% employee discount, product gratis and LVMH flash sale access; mental health and financial coaching via Modern Health and Financial Finesse; volunteer and donation matching.

Culture

Sephora fosters an inclusive, community-driven workplace where diversity, creativity and customer obsession are central. The brand emphasizes continuous learning and career mobility, supporting employees with training, leadership development and opportunities to grow within the LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.