Sephora Store Manager

About Sephora

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, skincare, and fragrance, and for pioneering an experiential, client-first retail concept. As part of the LVMH ecosystem, Sephora blends luxury-brand partnerships with tech-enabled clienteling and comprehensive retail training programs, offering career progression across store leadership, merchandising and digital channels.

Role & Responsibilities

• Lead daily store operations to deliver a seamless, elevated client experience in a high-volume retail environment.
• Set strategic direction for the store and drive sales, profitability and attainment of business targets.
• Recruit, onboard and retain top talent, building an inclusive, high-performing team that embodies brand values.
• Coach, develop and provide ongoing feedback and performance appraisals to sustain engagement and career progression.
• Champion continuous learning through structured coaching, training and development initiatives.
• Ensure operational excellence and compliance with company policies, visual standards, and loss-prevention procedures.
• Optimize inventory and staffing allocations to respond to shifting priorities and maximize sales opportunities.
• Resolve client concerns expertly and proactively drive loyalty through personalized experiences and engagement programs.

Qualifications

• Proven success managing high-volume, complex retail or hospitality operations with responsibility for store performance.
• Demonstrated leadership skills with experience recruiting, coaching and developing a diverse team.
• Exceptional communication, interpersonal and conflict-management abilities with experience liaising with senior leadership.
• Client-centric mindset with a track record of delivering personalized service and driving loyalty.
• Availability to work evenings, weekends and holidays as required by store operations.
• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk for entire shifts, and handle/apply products to clients (with or without accommodation).

Skills

Experience

At least 5 years of retail experience, including a minimum of 2 years in store leadership or management within a high-volume, customer-facing environment.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 82,100 to USD 100,550 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA/HSA options; Student Debt Retirement plan that enables 401(k) match on qualifying student loan payments; paid vacation and sick leave; protected leave; tuition reimbursement and leadership development; 30% merchandise discount, product gratis and LVMH flash sale discounts; access to Modern Health (mental health) and Financial Finesse resources; volunteer and donation matching.

Culture

Sephora cultivates an inclusive, client-centered culture that values diversity, continuous learning and career mobility. Store leaders are expected to foster a supportive community, coach teams to excel, and balance commercial rigor with a passion for beauty and service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.