Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Sephora is hiring a full-time Store Manager for its City Point Brooklyn location to lead daily operations, client experience, sales, and team development in a high-volume environment. The role is permanent and requires on-site work, including evening, weekend, and holiday availability, as well as the stated physical duties. Annual base salary is $93,800–$114,850, with potential bonus eligibility.

Role & Responsibilities

• Oversee daily store operations to deliver an elevated client experience and drive sales and profitability in a high-volume environment.
• Lead, coach, inspire, and develop a diverse team, fostering growth, accountability, and achievement of performance goals.
• Attract, recruit, and onboard talent to build an inclusive team that embodies Sephora’s values and delivers signature service.
• Conduct performance appraisals and provide actionable feedback and mentorship to support team members’ development and engagement.
• Promote ongoing learning through coaching, open dialogue, and resources for associates and leaders.
• Deliver outstanding service, resolve client concerns, and drive engagement through loyalty programs and personalized experiences.
• Maintain a visually inspiring, immaculate store and ensure compliance with policies, procedures, and brand guidelines.
• Optimize inventory and staffing resources, adapting to shifting priorities and opportunities.
• Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
• Build trust, clarity, and enthusiasm with team members and senior leadership; manage conflict, facilitate complex discussions, and ensure alignment.
• Balance store operations with business growth while creating personalized experiences that foster client loyalty and satisfaction.
• Maintain availability to work evenings, weekends, and holidays.
• Lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor throughout the shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Qualifications

• Demonstrated success as a Store Manager in high-volume, complex retail or hospitality environments.
• Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve ambitious targets.
• Strong ability to recruit, inspire, and develop talent and foster an energetic, collaborative environment.
• Exceptional communication and interpersonal skills, including the ability to build trust with teams and senior leadership, manage conflict, facilitate complex discussions, and ensure alignment.
• Passion for empowering teams through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
• Experience creating personalized, memorable client experiences that build lasting loyalty and satisfaction while balancing operations with business growth.
• Availability to work evenings, weekends, and holidays.
• Ability to meet the physical requirements of the role, with or without accommodation.

Skills

Workplace

Compensation

The base compensation for this position ranges from USD 93,800 to USD 114,850 per annum.

Benefits

Medical, dental, and vision coverage; disability and life insurance; 401(k) with a 4% match; FSA and HSA programs; student debt retirement plan with qualifying student loan payments eligible for the 401(k) match; paid vacation and sick leave; protected leave; training, tuition reimbursement, and leadership development; 30% discount on merchandise and services; free products or gratis; flash sale discounts on LVMH brand products; free mental health and financial coaching through Modern Health and Financial Finesse with 24/7 access; volunteer and donation matching. Some benefits have eligibility requirements and may depend on job classification and length of employment.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.