Sephora Store Manager

About Sephora

Sephora is a global leader in beauty retail, operating a network of high-volume stores and a digital platform under the LVMH group. The brand is known for an assortment of prestige cosmetics, skin care, fragrance, and personalized service, and it emphasizes inclusive client experiences, career mobility, and retail innovation.

Role & Responsibilities

• Lead all daily store operations to deliver a seamless, elevated client experience while achieving sales and profitability targets in a high-volume environment.
• Recruit, hire, onboard and retain top talent; build an inclusive, high-performing team that embodies the brand’s standards and values.
• Develop and coach store leadership and associates through performance appraisals, real-time feedback, and targeted learning to drive engagement and growth.
• Ensure operational excellence and compliance with company policies, visual merchandising standards, loss prevention protocols, and health & safety guidelines.
• Optimize inventory and staffing resources, adapt to shifting priorities, and execute business plans to drive category and store-level growth.
• Resolve client concerns with professionalism, promote loyalty programs, and create personalized experiences that increase retention and satisfaction.

Qualifications

• Proven success leading a high-volume, complex retail or hospitality location, with a track record of driving results and executing business plans.
• Demonstrated ability to recruit, inspire, develop and hold teams accountable; strong people-management and coaching capabilities.
• Excellent verbal communication and interpersonal skills; ability to influence peers and senior leadership and to manage conflict constructively.
• Availability to work evenings, weekends and holidays as required by store operations.
• Ability to lift and carry up to 50 pounds, stand and walk for entire shifts, bend/stretch for stock duties, and work in a fragrance-rich environment; ability to handle and apply products to clients (with or without accommodation).

Skills

Experience

Demonstrated success in high-volume or complex retail or hospitality environments with experience setting strategic direction, leading teams, and delivering measurable store results.

Education

High school diploma or equivalent required; post-secondary education in business, merchandising, hospitality or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 93,800 to USD 114,850 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA programs; Student Debt Retirement plan eligibility for 401(k) match; paid vacation and sick leave; protected leave; training, tuition reimbursement and leadership development; 30% employee discount, product gratis and LVMH flash sale discounts; access to Modern Health and Financial Finesse (mental health and financial coaching); volunteer and donation matching.

Culture

Sephora positions itself as a community-focused employer that celebrates diversity, inclusion and career development. The workplace prioritizes coaching, career mobility and a client-centric ethos, offering structured learning and leadership pathways within the LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.